Zillow · 1 day ago
Regional Manager , Sales Team Manager (Purchase Mortgage) - Washington, D.C.
United States
Full-time
Remote
Senior Level
$89K/yr - $143K/yr
5+ years expZillow Home Loans is a mortgage lender focused on delivering a seamless home financing journey. The Regional Manager will lead a team of Loan Officers in Washington, D.C., responsible for driving sales performance and ensuring exceptional customer experiences.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Participate in recruiting, hiring and onboarding top-performing loan officers
Develop a team of high-performing Loan Officers focused on driving sales and developing a book of business
Conduct daily, weekly, and monthly team meetings and coaching sessions to facilitate improved conversion
Conduct regular 1:1s to coach, communicate strengths, and identify opportunities for individual development
Perform annual reviews compiling leader and peer feedback to provide a well-rounded assessment of individual performance
Ensure conversion optimization by monitoring individual and team performance metrics, reviewing pipeline and pull-through, finding areas of opportunity and holding team and individuals accountable
Manage team's capacity and pipeline, SLA adherence, and coverage (e.g. DTO, weekend coverage)
Monitor and highlight market trends to help LOs tailor the customer experience within the region
Ability to complete requirements and documentation for branch licensing in a timely manner as instructed by the Mortgage Licensing Team
Conduct sales training on best practices specific to the PA/ZHL
Perform call reviews and coach LOs on tactics to improve customer experience
Train on new program, product and promotions to ensure team readiness and proficiency in supporting customers and agents
Collaborate with Senior Management and Business Operations to implement strategic initiatives and achieve business objectives
Ensure an exceptional customer experience to cultivate strong relationships with partners & agents
Handle objections/escalations at transaction level and suspended/trouble loan rescue, pricing exceptions
Participate in in-market visits, as needed, engaging agents and partners to drive further business to ZHL
Act as cross functional partner to Growth Advisors, Business Operations and Marketing
Utilize robust data, reporting and insights to help LOs manage their book of business, track sales team metrics and provide regular insights to leadership and partner teams
Perform internal ZHL market reviews (e.g. monthly ZHL-led meeting, weekly internal email updates)
Ensure compliance with ZG required courses, federal and state guidelines and stay up to date on regulation changes
Qualification
Required
5+ years of purchase mortgage origination experience as an active NMLS Loan Originator with multiple state licenses
3+ years of leadership experience managing teams of Loan Officers in high-growth environments
Completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content
Must hold an active mortgage loan originator (MLO) license in WV, DC, MD and VA
Must be eligible to obtain and maintain a Mortgage Loan Originator license in all 50 U.S. states and the District of Columbia (51 jurisdictions)
Proven success in handling purchase loans and building referral business with real estate agents
Physically located within 75 miles of Washington, D.C
Proven track record in handling purchase loans, working with real estate agents, and obtaining required state licensure. Needs to demonstrate a strong understanding of client service and exhibit a passion for helping people
Excellent communication skills, deep mortgage process knowledge, and ability to fund loans successfully. Experience in public speaking and comfort in front of an audience will be prioritized
Willingness to travel in-market (5% of the time) to engage with agents and expand referral networks
Preferred
Bachelor's Degree
Advanced knowledge of mortgage lending regulations, policies, procedures, and practices
Strong organization skills and ability to thrive under pressure
Exceptional interpersonal skills and ability to develop strong relationships
Experience with CRM and LOS Software (preferably Salesforce and Encompass)
Strong understanding of the Zillow ecosystem
Benefits
In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards.
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Executive Chairman
Rich Barton
Co-founder and Co-Executive Chair
Recent News
Crunchbase News
2026-01-08
EIN Presswire
2026-01-07
Company data provided by crunchbase