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Chase · 3 weeks ago

Innovation Strategy Manager, Vice President - Card Lending Services

300 N King St, Wilmington, DE, 19801, US

Full-time

Onsite

Mid, Senior Level

6+ years exp

Chase is a dynamic and forward-thinking operations committed to staying at the forefront of innovation and identifying opportunities to improve our Customer’s Lending experience. The Innovation Strategy Manager will support critical initiatives within Card Lending Services, focusing on Artificial Intelligence, process excellence, and innovation.

BankingFinancial Services

Responsibilities

Develop and implement a comprehensive innovation strategy and foster a culture of creativity and idea generation by encouraging team members at all levels to contribute to innovation ideas

Manage Overall Innovation Performance – set clear goals and expectations, tracking team progress against goals, addressing performance problems and issues promptly

Drive process optimization, waste elimination, expense reduction, improved customer experience and audit readiness projects through leading strategic initiatives

Collaborate and influence key stakeholders including Marketing, Business Partners, Product Owners, Controls and Cross Line of Business Operations to define end to end lending solutions that are sustainable and controllable

Lead AI, Automation, Robotics and Machine Learning initiatives by partnering with technology to build use cases, design future automated processes, write user stories, conduct UAT testing and deliver final product

Develop networks and build alliances; collaborate across boundaries to build strategic relationships and achieve common goals

Qualification

Artificial IntelligenceProcess ImprovementCard Lending KnowledgeCustomer-Centric SolutionsAutomation SolutionsAnalytical SkillsProject ManagementCommunication SkillsInterpersonal SkillsOrganizational Skills

Required

Minimum of 6+ years' work experience, with Strategy, Card Lending, Card Service, or Customer-Centric Function

Strong lending knowledge and ability to recognize interdependencies with Card Lending, Card Service, Digital and other key partners

In-depth knowledge of customer's journeys, including ability to articulate break points, and provide customer obsessed solutions

Excellent communication and interpersonal skills with the ability to develop relationships across business partners

Strong organizational and analytical skills with the ability to prioritize and identify big ideas

Consultative approach with the ability to interact, influence, and communicate effectively with all levels of the organization

Proficiency with office products such as Word and Excel, and business presentation tools such as Power Point

Demonstrated accountability for work processes and the associated risks and controls

Demonstrated ability to raise issues to relevant stakeholders or senior management with respect to the control environment

Comfortable in a deadline-driven, fast-paced environment, with flexibility and willingness to adapt and change course as needed

Ability to manage multiple initiatives at varying stages of their lifecycle

Preferred

Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making

Advanced proficiency in implementing automation solutions to streamline business processes and improve operational efficiency

Expertise in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration

Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes

Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives

Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes

Experience with process improvement & project management methodology