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Hyundai Capital America · 1 month ago

Dispute Resolution Associate

Dallas, TX6100 W. Plano Parkway, Suite 2000

Full-time

Onsite

Mid Level

$48K/yr - $71K/yr

3+ years exp

Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers. The Associate, Dispute Resolution is responsible for providing customers resolution to escalated credit disputes and debt validation requests, involving research and communication to ensure accurate credit reporting and improved customer satisfaction.

Financial Services

H1B Sponsor Likely

Responsibilities

Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building

Research accounts to ensure credit information is reported accurately and responding to customer and 3rd party correspondence with the results of the investigation

Identify opportunities to drive operational and performance improvements across the department and company

Assist as needed with various Servicing functions by working with departments/teams to solve intricate problems driving excellence in customer service while mitigating business risk

Work individually and as a team to ensure process flow and productivity SLA’s are met

Assist in identifying process improvements that positively impact the customer experience

Collaborate with leadership, Training and QA teams to recommend potential coaching opportunities or policy changes to improve customer satisfaction

Report trends and/or service issues to the leadership team

Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance

Perform all other duties as assigned

Qualification

Credit Reporting knowledgeCustomer Service experienceAutomotive finance experienceCommunication skillsProactive approach

Required

Minimum 3 years automotive or general finance experience

Prior Customer Service experience in a role responsible for escalations

High School graduate required

Excellent oral and written communication skills coupled with the ability to exercise good judgment and discretion

A proven ability to effectively resolve customer concerns

Must have a proactive approach to responsibilities and the ability to organize and prioritize multiple task

Preferred

Minimum 5 years Customer Service experience preferred

Bachelor's degree preferred

Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred

Knowledge of HCA servicing products, processes and procedures is preferred

Benefits

Medical, Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

Company

Hyundai Capital America

Glassdoor3.5

As a captive auto finance company, we achieve success by helping our partners succeed.

Founded in 1989

Irvine, California, USA

1001-5000 employees

http://www.hyundaicapitalamerica.com/

H1B Sponsorship

Hyundai Capital America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (14)

2023 (5)

2022 (9)

2021 (4)

2020 (3)