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11:11 Systems · 2 days ago

Cloud Services Engineer

United States

Full-time

Remote

Entry, Mid Level

$52K/yr - $150K/yr

2+ years exp

11:11 Systems is seeking a Cloud Services Engineer to facilitate customer implementations into their global cloud infrastructure. The role involves ensuring customer experience during the onboarding process and providing ownership of responsibilities during implementation projects.

Information Services

No H1B

Responsibilities

Primarily responsible for customer experience during on-boarding process

Provide complete ownership and accountability of all responsibilities assigned during customer implementation projects

Work with project managers to complete assigned tasks

Complete deployment projects using 11:11 Systems best practices

Communicate effectively with customers, sales team, and project team

Document steps taken, problems incurred, and resolution of issues for customer review

Provide excellent customer service

Foster communication and transparency through all 11:11 Systems teams and staff involved in the sale and delivery of projects

Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values

Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies

Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements

Additional duties as assigned

Qualification

VMware administrationVSphereVCloud DirectorVMware certificationCisco UCSZertoVeeamMicrosoft server administrationCisco ASAData center experienceCustomer-facing supportTroubleshootingProfessional growthCommunication skills