L2 Software Support Engineer jobs in United States
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Kunai, part of the PwC Network · 2 hours ago

L2 Software Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$120K/yr - $205K/yr
date4+ years exp

Kunai, part of the PwC Network, builds full-stack technology solutions for financial services. As an L2 Software Support Engineer, you will provide expert-level service for a data security product, focusing on advanced troubleshooting and problem management while taking ownership of complex customer issues.

ConsultingFinancial ServicesFinTechInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Ensure our customers receive expert-level service for a mission-critical data security product
Perform advanced troubleshooting, incident response, and problem management
Serve as a specialized escalation point for complex customer issues requiring deep technical analysis
Help build a scalable, enterprise-grade support function

Qualification

Technical support experienceCloud infrastructure expertiseData security knowledgePublic cloud platforms (AWS)Database architectureCloud-based data warehousingJava Script/Java/TypescriptInfrastructure tools DockerInfrastructure tools KubernetesJIRASalesforceSlackPagerDutySQLNoSQL databases

Required

Bachelor's degree in Computer Science, Engineering, or Information Technology
At least 4 years of experience in technical support, systems administration, software engineering, or solutions architecture
At least 3 years of experience in technical operations related to infrastructure architecture, database architecture, and Data Security
At least 3 years of experience with public cloud platforms (AWS strongly preferred, including services like EC2,C2, S3, IAM, and Lambda, DynamoDB and API Gateway)
At least 2 years of experience utilizing modern cloud-based data warehousing and processing platforms, including Snowflake and Databricks
Experience with JIRA, Salesforce, Slack and PagerDuty
Experience with Java Script/Java/Typescript
Experience with databases such as SQL, NoSQL
Experience with infrastructure tools such as Docker, Kubernetes, AWS
Bachelor's Degree, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required

Benefits

Competitive compensation
Professional development opportunities
Flexible work arrangements

Company

Kunai, part of the PwC Network

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Kunai is now part of the PwC network: https://www.pwc.com/us/en/about-us/newsroom/press-releases/kunai.html ----- Kunai was born from experience.
dateFounded in 2015
location
Oakland, California, USA
people-size201-500 employees
web-link
https://www.kunaico.com

H1B Sponsorship

Kunai, part of the PwC Network has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (3)
2022 (19)
2021 (3)
2020 (3)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-08-06Acquired

Leadership Team

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Sandeep Sood
CEO & Founder
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Recent News

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Company data provided by crunchbase