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KELTEC · 3 hours ago

Customer Service Representative

Twinsburg, OH

Full-time

Onsite

New Grad, Entry Level

KELTEC, Inc. is the largest manufacturer of air-oil separators in North America, seeking a dedicated Customer Service Representative to enhance their sales team. This role is essential in providing exceptional service to customers and collaborating with internal departments to ensure efficient order fulfillment and customer satisfaction.

IndustrialManufacturingProduct Design

Responsibilities

Provide exceptional customer service via phone, email, and virtual interactions, ensuring clear and professional communication

Process customer orders, returns, and inquiries efficiently, ensuring accuracy in order entry and documentation

Address and resolve customer issues and complaints with a problem-solving mindset, escalating concerns as necessary

Collaborate with production, shipping, and sales teams to ensure timely order fulfillment and delivery

Maintain detailed and accurate records of customer interactions, transactions, and complaints

Assist in translating documents, policies, and procedures as needed to support non-English-speaking customers and employees

Support the sales team with customer account management, order tracking, and follow-ups

Stay up to date on product knowledge to effectively assist customers with inquiries and concerns

Coordinate with the product team to stay informed about product updates and enhancements

Conduct market research to identify potential leads

Cold call and email potential customers to generate new business opportunities

Qualify inbound leads and direct them through the sales funnel

Develop and deliver compelling sales presentations tailored to the customer's needs

Build and maintain strong relationships with new and existing customers

Follow up with leads to ensure they are adequately nurtured through the sales process

Address customer inquiries and resolve issues promptly

Other duties as assigned

Qualification

Customer service experienceMicrosoft Office SuiteCommunication skillsERPCRM softwareFluency in SpanishProblem-solving skillsSales presentationsAttention to detailOrganizational skillsTeamwork

Required

Bachelor's degree in Business, Sales, Marketing, Communications, or a related field

Previous experience in customer service, preferably in a manufacturing or industrial setting

Strong interpersonal and communication skills with the ability to handle challenging situations professionally

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Strong attention to detail and organizational skills

Ability to work independently and as part of a team in a fast-paced environment

Problem-solving skills with a proactive approach to customer service

Preferred

Experience with ERP or CRM software (e.g., HubSpot)

Fluency in English and Spanish both verbal and written

Proficiency in using Microsoft Office Suite

Benefits

Medical

Dental

Vision

PTO

401k matching

Company

KELTEC

Founded in 1982, KELTEC specializes in designing, developing, and producing high-quality filtration solutions for compressed air and gas systems in a wide range of industrial applications.

Founded in 1982