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Dave & Buster's Inc. · 2 days ago

System Support Engineer

Coppell, TX

Full-time

Onsite

Senior Level

5+ years exp

Dave & Buster's Inc. is an imaginative and dynamic company dedicated to creating innovative entertainment experiences. The System Support Engineer ensures the smooth operation of software systems, provides technical assistance, diagnoses complex issues, and aids in cybersecurity mitigation while collaborating with various teams.

EventsLifestyleRestaurants

H1B Sponsor Likely

Responsibilities

Microsoft Cloud Administration:

Microsoft 365 tenant management (Exchange Online, Teams, SharePoint)

Manage Microsoft 365 tenant for end-user accounts, MFA, SSO, and dynamic groups

Advanced proficiency in Microsoft cloud application setup and management, cloud security platform, conditional access, and Entra Identity

Configure and maintain identity and access management policies

Automation & Scripting:

Develop and maintain scripts (PowerShell, Bash, Python, etc.) to automate repetitive tasks and streamline IT operations

Implement automation for software deployment, system monitoring, and reporting

Collaborate with infrastructure teams to integrate automation into enterprise workflows

Document processes, troubleshooting steps, and automation scripts for knowledge sharing

Level 3 Support and Configuration Maintenance:

Deliver Tier 3 support for Windows and macOS environments, including desktops, laptops, and peripherals, to remote and office team members

Independently managing production issues escalated through the ticketing system or by request

Assisting with upgrades and maintenance of the service platform, associated software, hardware, and databases

Maintain and optimize enterprise applications, collaboration tools, and endpoint security solutions

Partner with the cybersecurity team, networking, and application teams to ensure secure and efficient system operations

Communicate technical concepts clearly to non-technical stakeholders

Collaborating with design teams to perform in-depth root cause analysis, especially when dealing with component-related issues

Documenting decisions and adhering to established standards

Communicate technical concepts clearly to non-technical stakeholders and the service desk for cross-functional training

Production Fixes and Enhancements:

Designing, developing, and implementing production fixes and enhancements

Participating in an on-call rotation team to address issues 24/7

Executing regular changes on the application infrastructure to maintain supportability and system availability

Executive Support:

Provide white-glove technical assistance to C-level executives and senior leadership, ensuring minimal downtime and seamless user experience

Manage and troubleshoot complex issues related to conferencing tools, mobile devices, and secure remote access

Production Fixes and Enhancements:

Designing, developing, and implementing production fixes and enhancements

Participating in an on-call rotation team to address issues 24x7

Executing regular changes on the application infrastructure to maintain supportability and system availability

Infrastructure Protection:

Ensure that our data and infrastructure are shielded by enabling appropriate security controls

Perform daily administrative tasks, reporting, and communication with relevant departments

Adhere to Identity standards for system and access requests

Comfortably work with a variety of security tools and troubleshooting-related challenges

Incident Response and Troubleshooting:

Respond promptly to security incidents and breaches

Investigate and analyze security alerts

Troubleshoot security issues

Qualification

Advanced ScriptingMicrosoft 365 AdministrationWindows Operating SystemsApple IOS SystemsMicrosoft CertifiedIncident ResponseTechnical AssistanceRoot Cause AnalysisCollaboration Tools

Required

Advanced Scripting: Python or PowerShell

Microsoft End User Operating Systems (e.g., Win 10, 11, etc.)

Apple IOS and Mac end users' systems

Microsoft 365 Cloud & Enterprise cloud administration

Relevant degrees such as a Bachelor's or an Associate Degree in Computer Science, Engineering, or related fields with 5+ years of experience in a similar role

Proven track record as a System Engineer, with experience in user endpoint management and Microsoft 365 Cloud identity and services

Hands-on experience building and maintaining modern cloud applications, systems, desktops and business access processes

Microsoft Certified: Microsoft 365 Enterprise Administrator/Expert or similar certification

Scripting/Automation certifications

Benefits

Exclusive discounts on food and games at D&B & Main Event.

Paid Time Off (PTO) that increases with tenure.

10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.

Medical, dental, vision and voluntary benefits

Part Time/Full Time benefits available

Sub Benefits:

SurgeryPlus, and Telehealth benefits

401k with company match following 6 months of employment.

Buster’s Legacy Fund (Support Team Members during difficult Times)

Employee Assistance Program (EAP) Offerings.

Work out facility on-site.

Employee Power Card | Free Video Games.

Company

Dave & Buster's Inc.

Glassdoor3.4

Welcome to Dave & Buster's, the ONLY place to Eat, Drink, Play & Watch Sports®, all under one roof! Here, you can immerse yourself in a world of excitement, from our Million Dollar Midway, packed with the hottest arcade games, to our mouth-watering, chef-crafted creations served in our American restaurant.

Founded in 1982

Dallas, Texas, USA

10001+ employees

http://www.daveandbusters.com/

H1B Sponsorship

Dave & Buster's Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)