Jackson Family Wines · 1 month ago
Estate Host - Kendall-Jackson- Part Time
Santa Rosa, CA
Full-time, Part-time
Onsite
Entry Level
$17.45/hr - $23.13/hr
2+ years expJackson Family Wines is a multi-generational, family-owned winery that produces wines with authenticity and exceptional pedigree. They are searching for a dynamic wine sales professional to host tastings and provide memorable experiences for guests while developing new relationships with clients. This role focuses on curating exceptional experiences and delivering best-in-class customer service in a fast-paced environment.
Wine And Spirits
Responsibilities
Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets
Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email
Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests
Assists in phone and email outreach during Club shipments and new wine releases
Develops referral partners through business development activities to drive sales and awareness for the property
Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations
Offers exemplary customer service at all touch points that provides customized customer support
Supports other team members with training on wines and process to ensure efficient and cohesive customer service
Supports trade hospitality events as needed, and other duties as assigned
Qualification
Required
Knowledge of wines and ability to tell the story that promotes loyalty and sales
Able to work a flexible schedule including weekends
Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook
Outstanding ability in customer service and working with the public
Commitment to excellence, high standards and working effectively with a team
Strong organizational, problem-solving, multi-tasking and analytical skills
Flexibility and ability to manage changing priorities with enthusiasm
Must be fluent in English
Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly
Preferred
2+ years related experience preferred in sales, customer service or hospitality
Company
Jackson Family Wines
Jackson Family Wines is a California-based wine company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allison Ernst
DTC Operations Manager
Anna Pinegar
DTC Operations Support Coordinator
Recent News
2025-11-10
2025-10-17
Business News: Los Angeles Daily News
2025-10-01
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