TierPoint · 4 days ago
EOC Support Analyst
St Louis, MO
Full-time
Onsite
New Grad, Entry Level
$23/hr - $23/hrTierPoint is a national leader in providing Colocation and Managed Hybrid IT & Cloud solutions. The EOC Support Analyst role is designed for individuals starting their career in managed services technology, focusing on providing real-time solutions and exceptional customer service to enterprise clients.
Cloud ComputingData CenterInformation ServicesInformation TechnologyIT Infrastructure
Responsibilities
Making Customer Service the number 1 priority when it comes to all communications and problem solving mainly via phone then chat and email
Being adaptable in an environment that changes quickly
Handle and communicate client requests, escalations, and issues to the EOC Team
Able to efficiently and accurately carry out multiple tasks in a fast-paced environment
Qualification
Required
High School Diploma or equivalent
Strong and empathetic customer service mindset and attitude
Superior communication skills, both verbal and written
Enjoys team collaboration and forward thinking
Basic understanding of computer and IT functions
Eager to venture out and learn new technologies
Company
TierPoint
TierPoint is an enterprise data center company that provides secure, connected IT platform solutions for digital transformation initiatives.
Founded in 2010
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$2.37BKey Investors
Apterra Infrastructure CapitalArgo InfrastructureTA Associates
2025-10-23Debt Financing· $240M
2025-07-14Debt Financing· $250M
2025-04-09Debt Financing· $500M
Leadership Team
Mary Meduski
President and CFO
Michael Lagg
Chief Sales Officer
Recent News
2026-01-09
The Morning Call
2025-12-31
The Morning Call
2025-12-17
Company data provided by crunchbase