Detroit Symphony Orchestra · 1 day ago
Patron Service Representative
Detroit, MI
Part-time
Onsite
Entry Level
$15/hr - $15/hr
1+ years expThe Detroit Symphony Orchestra (DSO) is known internationally for its trailblazing performances and deep commitment to serving the community. They are seeking Patron Service Representatives who provide exceptional customer service to patrons during ticketing and donation transactions, acting as the primary point of contact between patrons and the DSO.
CommunitiesMusicNon ProfitPerforming Arts
Responsibilities
Monitor phones, ticket windows, and online sales during regular business hours and concert shifts
Provide excellent customer service during all ticketing and donation interactions while maximizing the value of each transaction
Thoughtfully and knowledgeably answer patron inquiries regarding the organization and concert experience
Work with managers to resolve patron concerns, complaints, and disputes promptly and discreetly
Assist with donation and ticketing processing and fulfillment for phone, window, and online sales in a timely and accurate manner
Handle patrons’ contact and financial information with the utmost accuracy, care, and confidentiality
Enter and update patron contact information in a timely and accurate manner
Perform general administrative duties and provide other box office assistance as needed
Reconcile money drawer against database reports daily
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent experience
1-2 years' experience in a ticketing or customer service environment
Strong verbal communication skills and comfort on the phone
Attention to detail, strong organization skills, punctuality, and interpersonal skills
Basic math skills, including arithmetic and percentages
Experience handling money and demonstrated absolute integrity and honesty in handling credit card information, personal checks, and cash
Ability to act independently, take initiative, and meet changing priorities
Successful experience working in, and contributing to, a collaborative, team environment
Preferred
Interest in classical music and the arts preferred. Knowledge of classical music is a plus
Experience typing and working with computers, including Microsoft Office programs
Experience with ticketing systems, specifically Tessitura
Company
Detroit Symphony Orchestra
The most accessible orchestra on the planet.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20.8MKey Investors
Fred A. and Barbara M. Erb Family FoundationDTE Energy Foundationwilliam Davidson Foundation
2022-03-07Grant· $1M
2021-11-30Grant· $0.3M
2019-07-07Grant· $1M
Leadership Team
Erik Rönmark
President and CEO
Linda Lutz
Vice President and Chief Financial Officer
Recent News
Seattle TechFlash
2025-06-25
Max & Marjorie Fisher Foundation
2024-10-29
Company data provided by crunchbase