City of Baltimore · 1 month ago
CitiStat Program Manager, Operations Manager I (NCS) - Mayor's Office of Performance and Innovation
Baltimore, MD
Full-time
Onsite
Senior Level
$99K/yr - $163K/yr
6+ years expThe City of Baltimore is seeking a CitiStat Program Manager to serve as the principal analyst for the CitiStat program and citywide performance management functions. This role involves providing analytical support, facilitating CitiStat sessions, and driving performance improvement across city government through data analysis and collaboration with agency partners.
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Responsibilities
Provide quality assurance, including developing CitiStat’s quality assurance process and coaching to CitiStat analysts, supporting skill development in program evaluation, analytics, and communication
Optimize CitiStat processes, ensuring consistency in engagement, planning, deliverables, and use of data; Develop and maintain systems for tracking performance data, outcomes, and follow-up actions from CitiStat sessions
Lead planning and follow-up for CitiStat sessions, ensuring sessions are structured, impactful, and aligned with city priorities
Provide leadership, analytical, and facilitation support for the citywide performance management process
Collaborate with agency leaders, OPI colleagues, and the community to identify and pursue high-impact opportunities for service improvement
Analyze data from city agencies to assess performance, identify challenges, and develop actionable recommendations; Prepare data visualizations, reports, and presentations that translate complex information into clear, actionable insights for city leadership
Perform other related duties as assigned to support CitiStat, citywide performance planning, and process improvement initiatives
Qualification
Required
Have a bachelor's degree in public administration, business administration, management, or a related field from an accredited college or university
Have six (6) years of management or analyst experience, including at least three (3) years in performance management, data analysis, or public sector operations
Advanced analytical and data interpretation skills, with experience using data to drive performance management and accountability
Strong facilitation, communication, and presentation abilities, including translating data for non-technical audiences
Demonstrated experience in quality assurance, program evaluation, and process improvement
Ability to coach, support, and collaborate with a team of analysts in a fast-paced, public-sector environment
Proficiency in analytics and performance management tools (Excel, Power BI, SQL)
Excellent organizational, project management, and stakeholder engagement skills
Deep understanding of public sector operations, performance frameworks, and the CitiStat model
Knowledge of the principles, practices and procedures of business and public administration
Knowledge of standard office management methods
Knowledge of organizational structure, staffing patterns and administrative controls
Ability to plan, organize, and direct the work of others
Ability to present recommendations clearly and concisely
Ability to exercise judgment and discretion in applying and interpreting departmental policies, laws, rules, regulations and procedures
Ability to develop and install program procedures
Ability to speak and write effectively
Ability to maintain confidentiality of sensitive information
Ability to communicate effectively with co-workers, staff of other agencies and the general public
Benefits
Medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans
Wellness programs, support groups, and workshops
Company
City of Baltimore
City of Baltimore is a government administration that provides public monuments and general services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Debbie Jacobs Rock
CEO/Founder
Alexandra (Alli) Smith
Chief of Partnerships & Philanthropic Strategy
Recent News
2025-09-24
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