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Central Association for the Blind and Visually Impaired · 1 month ago

SWITCHBOARD OPERATOR I

Utica, NY

Full-time

Onsite

New Grad, Entry Level

$17.75/hr - $17.75/hr

Central Association for the Blind and Visually Impaired is seeking a Switchboard Operator I to perform switchboard operation duties at the VA Medical Center in Lexington, KY. The role involves processing telephone calls, handling emergency communications, and ensuring compliance with policies and procedures.

CharityCommunitiesNon ProfitService Industry

Responsibilities

Processes incoming and outgoing telephone calls in a courteous, professional and timely manner

Performs switchboard operator duties including radio paging, public address, and audiovisual call systems

Cross trains for all shifts

Answers emergency calls and alarms while carefully following procedures and documenting incidents

Remains informed about emergency procedures

Tests code pagers and monitors backup systems for fire alarm system, oxygen supply system and police security systems

Checks all operating systems and equipment records, and reports all problems

Maintains roster and department logbooks; records and completes all required documentation in a timely manner

Must be flexible and willing to adjust schedule and work overtime

Conducts self to ensure compliance with all policies and procedures as required by contractual agreements

Adapts to change and completes other duties as assigned by supervisor

Consistently achieves annual performance objectives

Must have excellent listening skills and the ability to effectively respond to all customer service demands

Must be able to clearly write all required documentation

Must be able to clearly articulate during stressful situations

After completion of on-site training, must be knowledgeable regarding switchboard consoles, paging systems, radios, adaptive technology and the computer system

Must be able to perform additional computer-related duties as assigned

Must have the ability to spell phonetically

Must be willing to learn new technology

Must be able to define problems, collect data, establish facts and draw valid conclusions

Must be able to prioritize demands and respond accordingly

Must maintain a strict adherence to CABVI’s mission statement and core values

90% of job requires sitting and performing operator duties

Must be able to remain focused while aware of surroundings

Routinely required to talk and hear

Occasionally required to stand and walk

Frequently required to reach with hands and arms

May occasionally lift or move up to 50 pounds

In-house position with minimal travel

May occasionally be exposed to mechanical parts, risk of electrical shock and radiation

May be exposed to health risks and disaster situations

Noise level is moderate but consistent

Must work holidays and weekends, be available to provide coverage outside assigned shift, and must attend all department meetings

Qualification

Switchboard operationCustomer serviceTechnical skillsCommunication skillsProblem-solvingDependabilityEmpathyInterpersonal skillsTeamworkFlexibility

Required

Requires a high level of dependability, tact, confidentiality, communication, flexibility, interpersonal skills, problem-solving, good judgment, teamwork, and customer service skills

Must have a positive attitude, empathy, sensitivity, and the ability to get along with a wide variety of personalities

Must be able to adhere to work schedules, work under pressure, and handle crises