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Whereoware · 4 hours ago

Digital Strategy Principal

United States

Full-time

Remote

Lead/Staff

10+ years exp

Whereoware is a company focused on driving digital growth opportunities through data and innovation. The Digital Strategy Principal is responsible for transforming business intent into actionable digital strategies while collaborating with various stakeholders to align enterprise priorities across Sales, Marketing, and Service.

ConsultingEmail MarketingMarketing AutomationMobileSearch EngineWeb DesignWeb Development

Responsibilities

Identify and validate digital growth opportunities using data, insights, and innovation frameworks

Define and evolve digital innovation narratives and methodologies to support market differentiation and brand positioning

Shape early-stage digital strategy and roadmaps for large-scale pursuits

Co-lead executive presentations and proposals, articulating transformation value and ROI

Collaborate with Sales to develop compelling business cases for complex client engagements

Define digital strategic direction determining how to execute, optimize, and prioritize to achieve measurable impact

Own and evolve strategic delivery frameworks, including transformation roadmaps, CX models, and measurement systems

Ensure digital initiatives align with enterprise KPIs and drive cross-functional alignment across Sales, Marketing, and Service

Guide prioritization of digital programs and identify risks that could impact delivery or client success

Lead change management and enablement efforts to support adoption of digital strategies across enterprise environments

Optimize planning cycles and execution frameworks using performance insights to ensure strategy translates into measurable outcomes

Serve as a trusted advisor to executive stakeholders, linking digital performance to long-term transformation

Co-lead strategic planning and pipeline prioritization with Client Strategists and senior stakeholders

Monitor digital maturity and CX performance, identifying expansion opportunities through measurable results

Lead quarterly business reviews and strategic alignment sessions to ensure continued value delivery and growth

Facilitate enterprise workshops using Design Thinking and human-centered design (LUMA certification preferred)

Educate clients and internal teams on digital strategy frameworks, CX models, and measurement best practices

Champion a culture of experimentation, data-driven decision-making, and continuous improvement

Qualification

Digital strategyCustomer experience strategyChange managementDesign ThinkingStakeholder managementRelationship managementData-driven decision-makingPerformance optimization

Required

10+ years of experience in digital strategy, transformation, or CX innovation for enterprise-level clients (Fortune 1000 or comparable scale)

Proven ability to navigate complex stakeholder ecosystems and lead multi-functional collaboration across large organizations

Hands-on experience facilitating executive-level workshops, defining business outcomes, and developing strategic roadmaps that drive measurable results

Deep understanding of customer experience strategy across Sales, Service, and Marketing ecosystems

Demonstrated success connecting data, digital execution, and business transformation

Strong communication, storytelling, and relationship management skills with C-suite and senior executives

Experience in change management, risk mitigation, and performance optimization within enterprise-scale initiatives