Idealist Consulting · 1 month ago
Salesforce for Nonprofits: Service Delivery Manager
United States
Full-time
Remote
Senior Level
$85K/yr - $120K/yr
5+ years expIdealist Consulting is a company that helps organizations grow through Salesforce implementation and managed services. They are seeking a Service Delivery Manager to collaborate with Client Services leaders, manage consultant teams, and ensure project success through effective resource allocation and process improvement.
ConsultingCRMMarketing AutomationNon Profit
Responsibilities
Identify, develop, and retain Consultant teams
Partner with HR to identify resource needs, define ideal candidate profiles, conduct interviews, and negotiate terms
Conduct new hire training
Manage and develop employees, contractors, and select vendors
Evaluate and assign project resources to ensure project success
Track projects
Understand SOWs and budgets
Assign resources taking into consideration individual skill sets, team cohesion, client requirements, and capacity
Use capacity reporting to ensure resource availability for current and future projects
Ensure on-target employee utilization
Overcome resource limitations utilizing strategic initiatives, including resource development, reallocation, project queues, and different creative problem-solving strategies
Work with consultants to manage and escalate technical risks
Collaborate with Client Success team to identify, mitigate, and resolve project roadblocks, cases, and escalations
Ensure project quality through process improvement, training and development, and documentation
Lead the development, quality, and consistency of services practice
Maintain, communicate and ensure use of best practices
Advise and iterate SLAs and contract assumptions
Collaborate with the Services Leadership team to identify and prioritize strategic initiatives
Qualification
Required
5+ years experience in team leadership as a Service Delivery Manager, Resource Manager, Senior Project Manager, or HR Manager
Experience in professional services environment, working in technical service delivery or systems process consulting
Experience using Salesforce as a user or administrator
Excellent written and verbal communication and presentation skills
Ability to creatively problem solve within established process
Ability to be responsive while adjudicating competing priorities
Ability to gracefully mitigate conflict in real-time
Preferred
Salesforce Certified Administrator
PMP Certification or similar
Experience with nonprofit business process or fundraising
Ability to solve a Rubik's cube in less than two hours
Benefits
$0 Healthcare coverage option with FSA contribution match
Generous Paid Time Off and Family Leave policies
Paid Volunteer Time to encourage civic engagement and community involvement
401k employer match and short-term leave available with tenure
Company
Idealist Consulting
Idealist Consulting helps progressive organizations grow through technology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Jordan
CEO and Founder
Company data provided by crunchbase