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Limber Health · 4 weeks ago

Physical Therapy Field Customer Success Manager - New York, NY

New York, NY

Full-time

Hybrid

Entry, Mid Level

$80K/yr - $100K/yr

2+ years exp

Limber Health is transforming musculoskeletal care by integrating in-clinic treatment with digital support. The Field Customer Success Manager will work closely with clinicians to drive the adoption of Limber’s Remote Therapeutic Monitoring solution, ensuring personalized care for patients at home while improving outcomes.

FitnessHealth CareWellness

No H1B

Responsibilities

Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships

Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions

Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools

Analyze usage metrics and develop strategic action plans to improve performance and engagement

Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements

Track visit outcomes and progress against client KPIs in a structured and organized way

Support new client go-lives and implementation initiatives in the field

Qualification

Licensed Physical TherapistClinical experienceRemote Therapeutic MonitoringMusculoskeletal care deliveryPerformance motivationInterpersonal skillsCommunication skillsProblem-solving skillsSelf-starterAdaptability

Required

Licensed Physical Therapist or Occupational Therapist

Travel Requirement: Up to 80% total travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit

2 years of outpatient clinic experience required

Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role

Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day

Self-starter with the ability to work independently while remaining highly accountable

Strong problem-solving skills and ability to adapt in real time

Highly motivated by performance and commission-based earning structures

Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)

An active driver's license in good standing is required

Must have reliable access to a major airport for regional travel

Preferred

2-5 years of clinical experience preferred

Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms

Benefits

Comprehensive benefits include medical, dental, and vision insurance

Prescription coverage

Disability and life insurance

FSA & HSA accounts

An Employee Assistance Program

A 401(k) plan with company matching

Parental leave

Additionally, employees receive unlimited PTO and 10 company holidays

Company

Limber Health

Hybrid Care Technology for Modern Rehab Therapy Limber Health is a hybrid care platform built for physical and occupational therapy organizations looking to extend care beyond the clinic, without adding burden to providers or disrupting workflows.

Founded in 2019

Bethesda, Maryland, USA

51-200 employees