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TRS Staffing Solutions · 1 day ago

Information Technology Manager

Redwood City, CA

Full-time

Hybrid

Senior Level

5+ years exp

TRS Staffing Solutions is seeking a Workplace Technology Manager to lead end-user computing operations across Redwood City and other office locations. This role involves managing a team of engineers, ensuring seamless IT support, and maintaining high service standards while overseeing hardware lifecycle processes and vendor coordination.

ConsultingDeliveryHuman ResourcesInformation TechnologyLegal

Hiring Manager

Candace Shaw

Responsibilities

Lead and mentor a team of 4–5 engineers to deliver exceptional L1/L2 support

Define and monitor SLAs for end-user support and ensure adherence

Act as an escalation point for critical IT issues impacting business operations

Oversee troubleshooting and resolution of hardware/software issues

Ensure timely OS installations, imaging, and configuration for new devices

Drive proactive support for leadership and critical business functions

Maintain accurate IT asset records and enforce asset tracking policies

Conduct periodic audits and ensure compliance with IT governance standards

Manage laptop buyback programs and refresh cycles in alignment with policy

Oversee laptop dispatch, returns, and e-waste disposal in compliance with policy

Manage vendor relationships for repairs, replacements, and warranty claims

Negotiate service agreements and ensure timely closure of service requests

Provide oversight for basic LAN/Wi-Fi troubleshooting and printer support

Coordinate with network teams for escalations and infrastructure improvements

Ensure efficient and secure data infrastructure to support business operations

Explore and implement productivity-enhancing solutions, including AI tools

Manage AI governance frameworks to ensure ethical and compliant usage

Oversee IT audits and ensure adherence to regulatory and internal standards

Own strategic vendor relationships for advanced technology solutions

Qualification

Windows OSMicrosoft 365IT asset managementNetworking fundamentalsStakeholder managementMulti-taskingCommunication skillsProblem-solvingDecision-makingWork under pressure