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City of New York · 1 month ago

Call Agent, Bureau of Customer Support

Long Island City, NY

Full-time

Onsite

Mid Level

$24.38/hr - $28.04/hr

3+ years exp

The City of New York is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. The Call Agent will provide customer service through effective communication on the phone and via live chat, assisting the public with information related to health services and vital records.

GovernmentLegalPublic Relations

Responsibilities

Provide customer service by answering phones/chats to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and or death certificates in person, online or via mail

Answer other Vital Records calls and chats related to funeral procedures and other matters that require the Call Agent to transfer or direct accordingly to the appropriate entity

Guide customers on how to check the status of orders placed using the E-vital status portal or by sending an e-mail to the appropriate department for status

Provide the community/callers with health education information, making appropriate referrals for counseling and testing

Disseminate information and service the public with information related to public health topics

Provide assistance and information to the general public as well as staff who have difficulty navigating the NYC DOHMH website

Maintain and update databases computerized data/records; and analyze various data for accuracy

Handle emergencies and other ad hoc assignments

Perform other required duties/tasks as assigned

Qualification

Customer service orientationOral communicationWritten communicationBasic computer literacyTelephone mannerSpanish speaking

Required

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above

Education and/or experience which is equivalent to '1' above