YoungWilliams · 4 weeks ago
Child Support Specialist - Customer Service
Topeka, KS
Full-time
Onsite
Entry Level
1+ years expYoungWilliams is a company focused on child support services, and they are seeking a Child Support Specialist to provide excellent customer service throughout the child support process. The role involves interviewing customers, processing information for establishing orders, and ensuring compliance with State and Federal regulations.
Child CareConsultingCustomer ServiceGovernment
Responsibilities
Initiates locate procedures to determine the customers’ address, employment, and assets
Obtains and processes information necessary for establishing the order
Conducts interviews with customers receiving and paying the support
Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases
Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information
Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor
Identifies administrative and legal remedies needed for enforcement of support orders
Maintains confidentiality and security of case information
Provides excellent customer service to internal and external customers
Regular and timely attendance
Other duties as assigned
Qualification
Required
High school Diploma or GED
Initiates locate procedures to determine the customers' address, employment, and assets
Obtains and processes information necessary for establishing the order
Conducts interviews with customers receiving and paying the support
Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases
Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information
Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor
Identifies administrative and legal remedies needed for enforcement of support orders
Maintains confidentiality and security of case information
Provides excellent customer service to internal and external customers
Regular and timely attendance
Other duties as assigned
Preferred
Minimum of 1 year of Customer Service experience is preferred
Experience in human services as a case manager or child support is preferred
Familiarity with an office environment including the use of automated systems is desired
Company
YoungWilliams
YoungWilliams offers various tools and technology to government agencies to improve their quality of services for child support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Tidwell, MBA
Chief Technology Officer
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