Rapid Eagle Inc ยท 4 weeks ago
M365 Administrator
United States
Full-time
Remote
Mid, Senior Level
$55/hr - $80/hr
3+ years expRapideagle is seeking an experienced M365 Administrator to join their global team. This role involves the implementation, maintenance, and expansion of the enterprise M365 environment, requiring strong communication skills and the ability to work in a 24x7 operation.
ConsultingE-CommerceInformation TechnologyProject ManagementSoftware
Responsibilities
Provide comprehensive support for our global M365 infrastructure, including monitoring, alert management, and maintenance (patching, upgrades, and tuning)
Plan, coordinate, and implement M365 maintenance activities, including patching, upgrades, and performance optimization
Manage and support our core M365 technologies from both proactive and reactive positions. For: Azure, Sharepoint, Exchange online, DAAS and Intune
Additional experience providing admin support for other SAAS services such as: Slack, Okta
Monitoring services and alerts for: M365 services and perform initial triage for issues
Managing ticket queues, tickets and escalations
Act as an escalation point for complex troubleshooting, collaborating with the team and office stakeholders to ensure timely remediation
Develop and maintain documentation, runbooks, and support templates
Work with a drive for success to ensure the stability and reliability of our M365 environment
Qualification
Required
3-5+ years of experience supporting M365 infrastructure in a global enterprise environment
Solid understanding of M365 infrastructure and monitoring principles
Strong understanding & strong hands-on experience with Azure, SharePoint, Exchange online, DAAS and Intune
Maintaining ticket queues, tickets and escalations Working with IT operations management (ITOM) software that monitors and alerts on an organization's IT infrastructure, from network devices to servers and applications
Strong understanding of PowerShell to develop and modify scripts
Excellent communication skills and the ability to collaborate with a globally dispersed team and stakeholders
A dedicated, hardworking individual with the flexibility to cover other shifts if needed in a 24x7 operation. Which may include an on-call rotation
Must have reliable internet for this remote position
BA or BS Degree in Computer Science, Computer Engineering or equivalent experience
Preferred
Relevant technical certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate)
Experience scripting and automation for M365 tasks
Experience in leveraging AI technologies to assist in your role
A bias for action and strong problem-solving skills
Benefits
Dental insurance
Health insurance
Paid time off
Company
Rapid Eagle Inc
Rapid Eagle Inc. is one of the premier IT Staffing and Development company with its Head Office in Fremont, CA, USA.
11-50 employees
H1B Sponsorship
Rapid Eagle Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (4)
2022 (5)
2021 (4)
2020 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase