JPMorganChase · 1 month ago
Senior Product Associate - Claims and Disputes Fraud Operations
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid, Senior Level
2+ years expJPMorganChase is one of the world’s most innovative financial organizations, and they are seeking a Senior Product Associate in Claims and Disputes. In this role, you will leverage your expertise in product development and optimization to identify new product opportunities and collaborate with cross-functional teams to enhance product offerings based on user research and customer feedback.
Asset ManagementBankingFinancial Services
Responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization
Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume
Qualification
Required
2+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle activities including discovery and requirements definition, and strong use of planning and strategy tools such as Jira Align and Agile
Excellent written, visual, and verbal communication skills
Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks
Developing knowledge of data analytics and data literacy
Direct experience in check fraud prevention and management
Proficient in using collaboration platforms such as Confluence and SharePoint to drive project documentation and team alignment
Preferred
Experienced in leveraging SQL and SAS for efficient data extraction and analysis, enabling actionable insights and informed business strategies
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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