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Chase · 1 month ago

Senior Product Associate - Claims and Disputes Fraud Operations

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Mid, Senior Level

2+ years exp

Chase is one of the world’s most innovative financial organizations, and they are seeking a Senior Product Associate in Claims and Disputes. In this role, you will leverage your expertise in product development and optimization to make a significant impact by collaborating with cross-functional teams and utilizing user research to enhance product offerings.

BankingFinancial Services

Responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

Considers and plans for upstream and downstream implications of new product features on the overall product experience

Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Writes the requirements, epics, and user stories to support product development

Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization

Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume

Qualification

Product managementData analyticsCheck fraud preventionJira AlignSQLSASLogical thinkingCollaboration platformsCommunication skills

Required

2+ years of experience or equivalent expertise in product management or a relevant domain area

Proficient knowledge of the product development life cycle activities including discovery and requirements definition, and strong use of planning and strategy tools such as Jira Align and Agile

Excellent written, visual, and verbal communication skills

Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks

Developing knowledge of data analytics and data literacy

Direct experience in check fraud prevention and management

Proficient in using collaboration platforms such as Confluence and SharePoint to drive project documentation and team alignment