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Citi · 1 day ago

Big Data Support Engineer Lead - Vice President

Irving, TX

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Citi is a leading global bank that provides a wide range of financial services. They are seeking a Big Data Support Engineer Lead who will be responsible for leading incident management, service improvements, and collaborating with various teams to enhance service delivery and monitoring. The role requires strong technical expertise and leadership skills to ensure the effective operation of production services.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Has a strong understanding and experience in leading all aspects of Incident Management, Problem Management, Service Improvements, Monitoring and Observability instrumentation, SRE(Site Reliability engineering) Frameworks and adoption, Disaster recovery and resiliency, and automation of production services

Leads the production monitoring, Implementation of Observability using AppD, Splunk, Grafana & strong knowledge of monitoring tools used in the industry

Collaborates with development team, Architecture teams and Infrastructure teams and leads service improvement plans

Supports the delivery of the L2 Service Delivery and SRE (Site reliability engineering) objectives for the business/region

Leads the team and contributes towards achievement of service performance against targets for the organization

Strong bias towards automation and using SRE Framework

Responsible for execution of day-to-day service delivery functions including the following:

Incident Management: Performs incident triage, root cause analysis, and collect and validate business impact

Service Management: Collaborates with Technology Organization and manages service risk/maturity assessments and drives the Service Improvement Plans

Knowledge Management: Develops/tests knowledge objects to support increased L0, L1, and L2 resolution

Change Management: Review and approve changes

Capacity Management: Review capacity across service components

Continuity Management: Schedule and facilitate COB testing, maintain recovery plans

Configuration Management: Build/update service configuration

Third Party Asset Management: Manage 3rd party asset management (licensing compliance/optimization)

Service Readiness: This activity encompasses review of major releases & new application install from very early stage of the project/program, to ensure Risks are documented and remediated before production Go Live

Service Risks: Ability to identify, document and Manage Service Risks within Applications and effectively manage the resolutions of Risks

Monitoring: Collaborate and engage with various teams to enable monitoring / observability of production services

Qualification

Cloud technologiesData EngineeringCICD toolsMonitoring toolsIncident ManagementSOAP Rest APIsAutomation with AnsibleDisaster RecoveryCommunicationProblem-solving skillsTeam managementPresentation skills

Required

At least 10+ years of hands on Overall IT experience of which 2 or more years in one or more of the Cloud technologies running services on Open Shift, AWS or Google Cloud

Has a good understanding of Data Engineering function and Role and tools and technologies used in one or more technologies including Ab Initio, Big Data, Master Data Management (MDM) and Hybrid cloud

Strong knowledge of using CICD tools for automated code deployments

Strong knowledge of SOAP Rest API's and Micro services

Knowledge of creating Observability Dashboards using Splunk, App Dynamics, ELK and Grafana

Working knowledge of Ansible scripts for Automation

Track record of successfully triaging issues and driving them to resolution

Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Expectation for the role is to be available 'on call' or 'shift basis' for off hours Production support

Can handle multiple, competing priorities simultaneously

Ability to work with Offshore and Onsite Production Support Teams across multiple organizations

Excellent Oral and Written Communication Skills

Good knowledge of Disaster Recovery process across Data centers

Strong analytical skills, strong problem-solving skills and ability to logically break down tasks into smaller manageable parts

Strong individual with the ability to communicate and negotiate at all levels and ability to influence people

Effective meeting management, team management and organizational skills

Effective Presentation skills and creating Visual Presentations using Microsoft PowerPoint

Ability to interact with individuals at all organizational levels

Bachelor's or Master's degree in engineering or computer science

Preferred

Prior experience in financial services preferred

Prior experience in applications development preferred

Prior Experience in Data Warehouse and Business Intelligence Applications

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)