Autodesk · 1 month ago
Director - Technical Adoption
Boston, MA, USA
Full-time
Onsite
Director/Executive
$149K/yr - $241K/yr
10+ years expAutodesk is a company that helps innovators turn their ideas into reality through their software. The Global Director of Technical Adoption is responsible for driving customer adoption and success by leading global operations of technical adoption services, including Expert Coaching and Fast Track Onboarding for Enterprise and Business subscribers.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Develop and execute the global strategy for Technical Adoption services, aligning with overall Customer Success and company objectives
Define the vision and success metrics for customer onboarding, coaching, and adoption excellence
Lead a high-performing global team delivering Expert Coaching and Fast Track Onboarding to Enterprise and Business subscribers
Own the global catalog of Expert Coaching offerings, ensuring a curated, scalable, and relevant portfolio that meets evolving customer and business needs
Collaborate with Product, Offerings Design, CS Learning, and Customer Success Management teams to design and continuously improve coaching content and delivery models
Measure the effectiveness and impact of coaching programs on customer adoption and retention, using data to guide iteration and innovation
Oversee global operations of adoption services, including resource management, capacity planning, and service delivery optimization
Implement scalable processes, tools, and best practices to ensure consistent, high-quality experiences across all regions
Drive operational efficiency, service consistency, and continuous improvement in delivery frameworks and playbooks
Partner closely with Customer Success Leadership to align on customer engagement strategy and success outcomes
Ensure onboarding and coaching programs directly contribute to faster time-to-value, improved product adoption, and measurable customer impact
Monitor and report on adoption metrics, customer satisfaction, and outcome achievement to drive continuous enhancement of services
Collaborate with Product, Sales, Support, and Marketing to integrate customer feedback and ensure alignment on customer value realization
Represent the voice of the customer in program design and operational decisions
Recruit, develop, and mentor a global team of technical adoption and coaching experts
Foster a culture of accountability, innovation, and excellence in customer engagement
Qualification
Required
10+ years of experience in Customer Success, Technical Onboarding, or Professional Services leadership, with global team management experience
Proven success in building and scaling customer-facing adoption or enablement programs
Strong operational management background, including resource planning and global service delivery optimization
Strategic thinker with demonstrated ability to design and deliver impactful customer programs
Exceptional collaboration, communication, and leadership skills
Bachelor's degree required; advanced degree preferred
Benefits
Health and financial benefits
Time away and everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Andrew Anagnost
President and Chief Executive Officer
Janesh Moorjani
CFO
Recent News
2026-01-18
2026-01-14
Company data provided by crunchbase