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CFS · 2 days ago

TECHNICAL SUPPORT SPECIALIST

Visalia, CA

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $55K/yr

CFS is offering an exciting opportunity for a Technical Support Specialist in a fast-paced work environment. The role involves providing technical assistance and support on issues related to computer systems and software, ensuring customer satisfaction through effective problem-solving and documentation of incidents.

Human ResourcesStaffing Agency

Growth Opportunities

Hiring Manager

Erica Meighan-Smith

Responsibilities

Provide technical assistance and support on issues related to computer systems, software, and regularly monitor the internal help desk system for pending tickets and update tickets with

Ask questions to determine nature of problem and help walk customer through problem-solving

Install, modify, and repair computer hardware

Follow up with customers to ensure issue has been resolves

Run reports to determine malfunctions that continue to occur

Document all incidents and occurrences using clear, concise, and detailed notes

Qualification

WindowsMac OSVOIPIndependent learningCommunication skillsInterpersonal skills

Required

Provide technical assistance and support on issues related to computer systems, software, and regularly monitor the internal help desk system for pending tickets and update tickets

Ask questions to determine nature of problem and help walk customer through problem-solving

Install, modify, and repair computer hardware

Follow up with customers to ensure issue has been resolved

Run reports to determine malfunctions that continue to occur

Document all incidents and occurrences using clear, concise, and detailed notes

Excellent communication and interpersonal skills

Proficient with Windows and Mac OS

Familiar with VOIP

Ability to work and learn independently