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McMaster-Carr · 1 month ago

Leadership, Strategy, & Operations - Products & Publishing

Greater Chicago Area

Full-time

Onsite

Senior Level

$175K/yr - $390K/yr

McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. In this role, you will lead high-impact work that shapes how the company serves customers and grows the business, ultimately progressing towards senior leadership.

Customer ServiceLogisticsManufacturingPublishingSupply Chain Management

Comp. & Benefits

No H1B

Responsibilities

Own a product line. Take full ownership of a product category and make decisions that directly shape our business and improve customer outcomes. The insights you gather—from customer feedback to industry developments to patterns across our broader offering—will guide what we sell and how we present it. Your choices will help customers find what they need faster, make better decisions, and get back to work with confidence, while driving growth for McMaster-Carr

Accelerate great writing with AI. Build and refine an AI-powered assistant that helps our copywriters work faster and smarter—supporting a growing product offering and ensuring customers have helpful, engaging information when comparing products and making decisions

Strengthen our supplier base. Assess the health of our supplier network and recommend changes to ensure we’re sourcing from high-quality manufacturers with competitive pricing and reliable delivery. Your work will improve product availability, reduce risk, and support better outcomes for both the business and our customers

Launch new website features. Collaborate with our tech teams to design, test, and scale features that improve how customers navigate and interact with our site. Whether you're streamlining search, enhancing navigation, or introducing new designs, your work will help customers find the right products faster and with less effort

Lead teams that explain industrial concepts for customers. Manage research and creative teams that make complex industrial ideas easy to understand. By delivering clear, useful explanations, you’ll help customers solve problems more effectively and choose the right products with confidence