Field Service Technician jobs in United States
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Rittal LLC · 1 day ago

Field Service Technician

positionBoston, MA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Rittal LLC is a leading global provider of solutions for industrial enclosures, power distribution, climate control, and IT infrastructure. They are seeking a Field Service Technician to provide on-site support for climate control product installation and maintenance, while also coordinating service activities and delivering technical support to customers.

Consumer ElectronicsConsumer GoodsIndustrialManufacturingRetail

Responsibilities

Provide on-site customer support for climate control product installation, planned maintenance, repair, and service training
Complete required service reports and communicate findings to relevant stakeholders
Coordinate field service activities with customers and local Rittal sales personnel
Deliver telephone-based technical support to customers and service partners
Promote service contracts through customer engagement and communication
Understand customer requirements and recommend cost-effective Rittal solutions
Perform other duties as assigned

Qualification

EPA certificationAir conditioner repairMechanical aptitudeElectrical aptitudeMicrosoft OfficeField service experienceRobotic systems familiarityPLC platforms familiarityEffective communicationAdaptability

Required

Ability to travel and work independently in customer-facing environments
Strong mechanical and electrical aptitude, including use of meters and diagnostic tools
Ability to lift up to 80 pounds occasionally and perform physical tasks throughout the workday
Comfortable working with hand tools, power tools, and computers for extended periods
Effective communication skills, both verbal and written, with customers and internal teams
Ability to adapt to fast-paced environments and manage multiple assignments
Willingness to wear required PPE and follow safety protocols in designated areas
Minimum 3 years of experience in air conditioner repair; EPA certification for refrigerant recovery and servicing of CFC-based units required

Preferred

Experience with industrial recirculating chillers preferred
Prior field service experience is a plus
Proficiency in Microsoft Office (Outlook, Excel, Word)
Familiarity with robotic systems (Fanuc, Motoman, ABB, Kuka) and PLC platforms (Allen-Bradley, Siemens, Mitsubishi) is beneficial

Company

Rittal LLC

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Rittal LLC is the U.S. subsidiary of Rittal GmbH & Co. KG in Germany and was founded in Springfield, Ohio in 1982.
dateFounded in 1982
location
Schaumburg, Illinois, USA
people-size501-1000 employees
web-link
https://www.rittal.com/

Funding

Current Stage
Late Stage

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