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Hotchkiss Insurance · 2 days ago

IT Systems Administrator

Carrollton, TX

Full-time

Hybrid

Mid Level

3+ years exp

Hotchkiss Insurance is one of the largest independent insurance agencies in Texas, known for its exceptional culture and client service. The IT Systems Administrator is responsible for the administration, configuration, and maintenance of enterprise systems and platforms to ensure smooth and efficient operations for a 200+ employee organization.

Financial ServicesHealth CareHealth InsuranceInsuranceProperty InsuranceReal Estate

Growth Opportunities

No H1B

Responsibilities

Administer, configure, and maintain Salesforce, Power BI, Applied Epic, Microsoft 365, and Active Directory environments

Manage user accounts, permissions, security roles, and data access

Monitor system performance, troubleshoot issues, and support end-users as needed

Ensure documentation of system configurations, workflows, and procedures is accurate and updated

Customize application features, dashboards, and workflow automations to improve system performance and user efficiency

Develop and maintain reports and dashboards in Salesforce and Power BI to support business analytics

Support system integrations and data flows between platforms, ensuring consistency and reliability

Collaborate with IT leadership and business teams to identify opportunities for process automation and improvements

Plan and implement system patches, upgrades, and enhancements across supported platforms

Coordinate change management, testing, and user communications for system updates

Maintain high system availability through proactive monitoring and issue resolution

Administer and enforce identity and access policies in Active Directory/Azure AD

Maintain data protection standards across all systems in alignment with regulatory requirements

Support backup, disaster recovery, and business continuity planning

Provide Tier 2/3 escalation support in partnership with IT service desk and engineering resources

Participate in project planning, deployment, and cross-functional initiatives

Train users to improve adoption, understanding, and effective use of technology systems

Work closely with vendors and partners to resolve issues, implement enhancements, and ensure service quality

Qualification

SalesforcePower BIApplied EpicActive DirectoryMicrosoft 365API connectionsData integrationsScriptingAnalytical skillsProblem-solvingCommunication skillsOrganizational skills

Required

Bachelor's degree in Information Systems, Computer Science, or related field; or equivalent work experience

3+ years of experience in systems administration or IT support in a mid-size corporate environment

Working knowledge of Active Directory / Azure AD, Group Policy, and identity management practices

Hands-on experience with one or more of the following systems: Salesforce (administration, flows, configuration), Power BI (reports, dashboards, data models), Applied Epic (configuration, user administration), Microsoft 365 / Shared Services including Teams, SharePoint, Exchange

Strong analytical, problem-solving, and troubleshooting abilities

Excellent communication skills with both technical and non-technical stakeholders

Highly organized with strong attention to detail

Ability to work independently and as part of a cross-functional team in a fast-paced environment