bioMérieux · 1 day ago
Global Clinical System Engineer II
Morrisville, NC
Full-time
Onsite
Mid Level
$75K/yr - $105K/yr
4+ years expbioMérieux is a company focused on improving public health through the development of diagnostic solutions. The Global Clinical System Engineer II is responsible for end-to-end product ownership and contributing to serviceability throughout the product lifecycle, ensuring effective technical support and fostering cross-functional collaboration to enhance customer experience.
Biotechnology
Responsibilities
Manage technical support requests and customer complaints from subsidiaries and Distributors: Provide leadership in delivering effective technical support to subsidiaries and distributors
Promote proactive troubleshooting and technical coaching to local ®ional support teams
Share best practices and contribute to project transformation and continuous improvement initiatives based on trend analyses
Manage and coordinate end-to-end technical investigations with Manufacturing, R&D, and Quality
Contribute to the Field Action process: contribute in audit preparation - Participate to audit. Follow CAPA activity relative to technical complaints. Participate to FA boards
Establish and maintain ERP certification: Meet quality plan standards and all departmental KPIs, including those with impact on CHP and service
Contribute to services launches & support
Coordinate peers for service deliverables (documentation, validation, CSNs, etc.) and service project activities during product development and launch (PDP/G2M/GOM processes), working in alignment with Marketing, Training, and Global
Deploy service strategies in alignment with Marketing, Training, and Global Operations
Contribute in Go-To-Market strategy and support transition to obsolescence phases
Represent the technical voice of the field to influence upstream and downstream decisions / Go out of market
Contribute to other Franchise projects and initiatives as needed
Contribute to hypercare efforts to secure products launches, stabilize product performance, strengthen GO live of our solutions ensuring rapid resolution
Contribute to phase out (obsolescence) with associated KPI
Qualification
Required
Bachelor's degree in a biological science, engineering, or other related field. In lieu of Bachelor's degree, 4+ years of relevant laboratory, engineering, and/or industry experience
4+ years of relevant laboratory, engineering, and/or industry experience
3+ years of customer service experience
Knowledge of bioMérieux products and Salesforce is a plus
Excellent written and oral communication skills. English speaking
Proficiency in a variety of computer programs including Microsoft Office Suite
Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment
Promotes teamwork and cooperation, previous project management experience a plus
Proven ability to coordinate critical technical investigations and field escalation actions
Experience in cross-functional project coordination (R&D, SC, QA, MFG, Marketing, etc.) and working with global, subsidiaries, distributors
Knowledge with PDP process, G2M, GOM, CHP, Field deployment and post launch service stabilization
Preferred
Clinical laboratory experience in Microbiology, Molecular Biology and/or Immunoassays experience preferred
Benefits
A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
Company-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match.
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves
Company
bioMérieux
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics.
10001+ employees
H1B Sponsorship
bioMérieux has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Jana Inman
CFO Global R&D
Aaron Ford
Talent Acquisition Partner II
Recent News
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