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Malaysia Airlines · 2 hours ago

Assistant Station Head, SYD

Roanoke, VA

Full-time

Onsite

Entry Level

1+ years exp

Malaysia Airlines is seeking an Assistant Station Head to support and assist the Station Head in managing and monitoring ground operations at the station. The role involves ensuring compliance with safety and regulatory requirements while delivering high-quality service and meeting company KPIs.

Air TransportationTransportationTravel

Responsibilities

Assist the SH in overseeing all ground operations, ensuring compliance with safety, security, regulatory requirements, and adherence to airline policies, procedures, and the Ground Operations Manual

Responsible to support SH for the airline’s overall ground operations at the airport

Responsible to support SH to ensure the airline’s ground operations are in full compliance to all safety, security, regulatory requirement and all airline’s policies, procedures and operating manual

Undertake an oversight function on all outsourced functions perform by appointed GSP and vendors

Responsible to support SH to ensure delivery of all airline’s products and services at all ground customer touchpoints consistently meet and exceed the service quality target set

Responsible to support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions as outlined in the Ground Operations Manual

Perform any other duties as required by SH / Regional Head / Management / stipulated in the Ground Operations Manual (GOM) to support the smooth running of airport operations and ensure alignment with organizational goals

Qualification

Aviation regulationsGround operations managementCrisis managementStakeholder engagementResource allocationPerformance trackingFinancial management

Required

Degree with 1 year working experience

Diploma with 3 years working experience

Understanding local and international aviation regulations, security protocols, and Malaysia Airlines' policies to ensure operations meet all legal and safety standards

Strong skills in overseeing ground operations, including crisis management, resource allocation, and performance tracking

Proficiency in engaging with internal and external stakeholders to foster effective collaboration

Ensure the consistent delivery of high-quality services across all aspects of the station's operations, maintaining accountability for service standards

Manage and control funds, account receivables, payables, and costs within the approved budget, while ensuring compliance with communication, statutory, and legal requirements

Establish and maintain strong relationships with key personnel in government agencies and external parties to maximize business opportunities for the company