Odoo · 3 weeks ago
Customer Care Associate (French)
San Francisco Bay Area
Full-time
Hybrid
New Grad, Entry Level
$67K/yr - $80K/yrOdoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations. The Customer Care Associate is responsible for providing seamless support to a portfolio of customers, addressing inquiries and resolving requests to enhance customer satisfaction with the Odoo product.
CRMEnterprise Resource Planning (ERP)Open SourceSoftware
No H1B
Responsibilities
Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers
Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement
Handle a volume of administrative customer requests with speed and accuracy
Provide clear customer guidance to help maximize their experience of the Odoo product
Maintain excellent communication and customer satisfaction throughout all interactions
Consistently meet performance metrics related to work ethic and task resolution
Utilize tools and processes to manage tasks efficiently in a fast-paced environment
Collaborate with internal teams to escalate and resolve more complex cases as necessary
Develop in-depth expertise in Odoo software to provide knowledgeable and effective support
Distribute educational materials and resources to assist customers with self-service options
Actively document and share insights to improve internal workflows and enhance customer experience
Qualification
Required
Bachelor's degree
French fluency (professional or native/bilingual)
Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency
Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments
Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings
Preferred
Experience in customer support, account management, or related fields
Interest in software products and willingness to learn ERP or SaaS solutions
Ability to improve efficiency in resolving repetitive tasks
Benefits
Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
PTO (Paid-time-off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
$100 towards a work-from-home office setup
Evolve in a nice working atmosphere with a passionate, growing team!
Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees
Company
Odoo
Odoo is an open-source business software that provides ERP and CRM solutions.
Founded in 2005
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.13BKey Investors
General AtlanticSummit PartnersSofinnova Partners
2024-11-20Secondary Market· $527.29M
2023-06-26Private Equity· $163.65M
2022-06-08Private Equity· $120.03M
Leadership Team
Fabien Pinckaers
CEO & Founder
Antony Lesuisse
CTO
Recent News
summitpartners.com
2025-12-08
Company data provided by crunchbase