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PS · 18 hours ago

Member Services Associate

United States

Full-time

Remote

Entry Level

2+ years exp

PS is redefining the way the world travels by building and operating private airport terminals that offer a seamless luxury experience. The Member Services Associate will serve as a direct point of contact for high-profile members, coordinating reservations and ensuring a high level of hospitality and customer service.

Air TransportationCommercialHospitalityTransportationTravelTravel Accommodations

Responsibilities

Address all incoming reservation correspondences received via phone call, text message and email

Reservation coordination for multiple locations: approving reservations, updating reservations, cancelling reservations, etc

Arranging ground transportation as needed based on reservation requests

Coordination of food and/or amenity requests in collaboration with all relevant departments

Assisting with all general inquiries received via phone call and email such as but not limited to: Membership rates, PS services, general questions, etc

Able to proficiently use Microsoft Office and learn CRM Dynamics platforms

Must possess both excellent written and verbal communication skills driven by luxury hospitality

Experience working in a team environment – team player

Ability to work in a dynamic fast paced environment and be part of a growing business

Must feel comfortable servicing high-net worth clientele

Strong attention to detail

Able to prioritize and switch from task to task quickly

Able to problem solve

Answering reservation calls, sales & customer service inquiries

Qualification

Luxury hospitality experienceCustomer service skillsReservation coordinationMicrosoft Office proficiencyCRM Dynamics knowledgeSpanish speakerAttention to detailProblem-solving skillsTeam playerCommunication skills

Required

Must have access to a quiet work environment with no background noise or distractions

2-3 years of experience in a luxury customer service/hospitality related field required

Experience working with high end clients in a luxury hospitality setting required

Minimum education requirement of High school Diploma/GED

Pass a pre-employment drug screening + background check

Collection of SSN as part of the background check process will be required

Must be authorized to work in the United States

Scheduling flexibility is required. PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts