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LCS · 1 day ago

IT Administrative & Customer Experience Specialist

Des Moines, IA

Full-time

Onsite

Entry, Mid Level

$57K/yr - $71K/yr

2+ years exp

LCS is a progressive organization focused on enhancing the lives of seniors through improved customer experiences. The IT Administrative & Customer Experience Specialist will support the CIO and departmental administration while driving customer experience improvements through user advocacy and process innovation.

Health CareHospitality

Responsibilities

Provide comprehensive administrative support including calendar management, meeting coordination, employee onboarding, and organizing department events

Maintain departmental documentation, intranet presence, and provide contract administration

Prepare and refine presentation and other artifacts to be optimized for senior level consumption

Analyze customer interactions, feedback, and service data to identify trends, pain points, and opportunities for improvement

Translate user insights into actionable recommendations for service and product enhancements

Collaborate with cross-functional teams to implement strategies that enhance customer experience and service delivery

Evaluate and refine departmental and customer service processes to improve efficiency and effectiveness

Partner with teams to design and optimize workflows that align with business goals and user needs

Facilitate workshops or feedback sessions to gather input and co-create improved processes

Promote a positive, inclusive, and collaborative workplace culture through active engagement and leadership

Support initiatives that reinforce organizational values and employee experience

Serve as a role model for teamwork, integrity, and continuous improvement

Perform other duties and responsibilities as assigned

Qualification

Customer experience analysisProcess improvementProficiency with AI enginesMicrosoft Office SuiteAnalytical mindsetDesign thinkingCommunicationOrganizational skillsPresentation abilities