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Paradies Lagardère · 1 day ago

Supervisor, Paradies Lagardere - Palm Springs International Airport

Palm Springs, CA

Full-time

Onsite

Mid Level

$22/hr - $25/hr

Paradies Lagardère is an award-winning and innovative Airport Concessionaire seeking a Shift Supervisor to lead their team. The role involves providing exceptional customer service, overseeing daily operations, and ensuring a positive work environment for staff and guests.

Hospitality

Responsibilities

Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept

Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system

Handles money, processes credit and debit card, makes change, while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures

Knowledgeable and enthusiastic about the restaurant's menu and products. Make recommendations to guests to fit their needs, especially when questioned about potential food allergens

All Paradies Lagardère jobs, including the Shift Supervisor, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times

You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers

Must have a passion for the guest!

Must say “Yes”, “Please”, and “Thank You”!

Must smile often!

Exceed First Class Service standards and behavior with guests, business partners, and peers

Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes

Maintain company standards for food, beverage, service, and atmosphere while building positive customer relations

Warmly greets and acknowledges guests upon arrival

Serve as a role model and provide accessibility to staff while developing leadership and motivational skills. Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks

Supporting programs to enhance staff morale and training, which includes writing of schedules

Effectively lead the restaurant while the Manager or Assistant Manager is not present

Acts with integrity and honesty while promoting the company culture

Assist with food, beverage, labor-management costs, receiving, storage, and inventory management

Lead each shift by delegating duties, assigning tasks, and following up with all team members

Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members

Must be proficient in each area of the restaurant to assist when necessary

Follow inventory control procedures to reduce product loss

Maintain cleanliness and organization throughout the restaurant

Prepare food when necessary

Check food quality and temperatures throughout the day to maintain Health and Safety regulations

Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures

Follow proper procedures and guidelines for opening and closing the restaurant

Identify back-ups in the kitchen and work with managers to re-organize when necessary

Must demonstrate a commitment to getting the job done. Hours will vary on a weekly basis based on workload and deadlines. Working during weekends, holidays, and peak business periods may be required according to the manager’s schedule

Assists with cash-out procedures

Assists with POS training

Enthusiastically supports decisions once made by Paradies Lagardère and management

Open-minded to feedback

Perform other duties as assigned

Qualification

Supervisory experienceServSafe CertificationFood planningCustomer serviceTeam leadershipMathematics proficiencyCommunication skillsOrganizational skillsInterpersonal skills

Required

Practical experience as a supervisor in the hotel/restaurant industry, preferred

Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports

ServSafe Food Manager's Certification or equivalent

Ability to take direction and collaborate in a team environment

Ability to work in a high energy and demanding environment

Good communication skills and the ability to work independently as well as with other team members

Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers

Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions

Must be able to sustain performance under conditions of stress – such as tight deadlines and detailed questioning

Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present

Strong self-motivation, leadership, and organizational skills

Positive interpersonal skills

Ability to work various shifts in a 7/365 team-oriented environment

Excellent customer service skills and an ability to communicate effectively, in English

Self-starter able to prioritize and handle various tasks simultaneously

Proficiency required in reading, writing, and mathematics, in English

Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances

Standing for long periods and the ability to work in an environment with varying temperatures

Benefits

Career advancement opportunities

Fun Work Environment

Medical Benefits

Company Paid Time Off

Premium pay for Worked Holidays

401K Program

On-line Learning system

Associate recognition Programs

Merchandise and dining discounts

Transportation and parking space assistance

Company

Paradies Lagardère

Glassdoor2.9

Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.

Founded in 1960