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Edgewood University · 1 month ago

QUALITY ASSURANCE AND TRAINING COACH

Madison, WI

Full-time

Onsite

Entry, Mid Level

1+ years exp

Edgewood University is a Catholic college committed to academic excellence and diversity. The Quality Assurance and Training Coach is responsible for leading call scoring and coaching initiatives, developing customized coaching plans for Admissions Counselors, and overseeing the training and onboarding of new employees.

Higher Education

H1B Sponsor Likely

Responsibilities

Monitor Adult and Graduate Admissions Counselor calls and collaborate with Associate Vice President for Adult and Graduate Enrollment to ensure that each Admissions Counselor receives the requisite number of scored calls each month

Develop and execute a system for evaluating the quality and consistency of Academic Success Coach student interactions

Conduct regular (weekly or bi-weekly depending on counselor level, tenure, and performance) call coaching trainings with each Adult and Graduate Admissions Counselor

Facilitate group coaching sessions as needed for the Adult and Graduate Admissions Counselors

Develop comprehensive training program for Admissions Counselors and Academic Success Coaches that streamlines new hire onboarding in these roles and provides a consistent path for ongoing employee development through the employee’s first 12 months

Create and maintain a training library that provides additional training on specific key topics that Admissions Counselors and Academic Success Coaches can access on demand

Provide regular feedback to supervisor and Marketing department on the quality level of student interactions

Provide information and collaborate with upGrad and Edgewood University’s other strategic partners for supported programs

Qualification

Consultative sales approachTraining program developmentCall scoringCoachingMicrosoft Office proficiencyCommunication skillsDiversity awarenessWillingness to learnPresentation skillsOrganizational skillsLeadership ability

Required

Bachelor's degree required

Strong consultative sales approach knowledge required

Minimum 1 year of experience working as an Admissions Counselor or sales rep utilizing consultative sales, or in a role that develops, implements, and applies curriculum related to a consultative selling approach in a training or educational setting required

Exceptional communication and presentation skills with an ability to work both independently and collaboratively with others

Ability to organize and prioritize multiple projects and meet deadlines that change rapidly

Ability to effectively lead staff

Ability to work with diverse populations

Proficiency in Microsoft Office programs including Word, Excel, Access, and PowerPoint

Must be willing to learn Slate and other internal data management tools

Preferred

Prior higher education experience preferred

Company

Edgewood University

Edgewood University, rooted in the Dominican tradition, engages students within a community of learners committed to building a just and compassionate world.

Founded in 1927

Madison, Wisconsin, USA

501-1000 employees

http://www.edgewood.edu/

H1B Sponsorship

Edgewood University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (2)

2021 (3)

Funding

Current Stage

Late Stage

Leadership Team

Ed Taylor

Chief Of Staff / Chief Communications Officer

Michael Meissen, Ph.D.

Senior Director PK-20 Educational Innovation and Partnerships - Secondary Program Coordinator

Company data provided by crunchbase