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Spectrum · 4 weeks ago

Fraud Representative

Overland Park, KS

Full-time

Onsite

Entry Level

1+ years exp

Spectrum is a leading provider of communication and entertainment products, seeking a Fraud Representative to join their Customer Service team. This role focuses on investigating and resolving fraud-related customer issues while ensuring a positive experience for both customers and colleagues in a collaborative environment.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Investigating and resolving customer issues

Employing tools that detect and disrupt fraud schemes

Evaluating and processing identity theft and customer validation claims

Working on a wide variety of investigations

Qualification

Fraud detectionCustomer serviceRegulationsFraud operations knowledgeCommunication skillsTime managementProblem-solving

Required

Experience: Fraud or customer service: 1 year

Resolving difficult customer issues: 1 year

Education: High school diploma or GED

Technical Skills: Knowledge of cable/telecom operations, detection and analysis, and laws/regulations related to fraud and risk management

Skills: Excellent written and verbal communication

Schedule: Some travel required

Preferred

General knowledge of Fraud operations, policies, and procedures

Ability to work independently while supporting a team environment

Effective organization and time management when multitasking

Benefits

Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees