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Florida Orthopaedic Institute · 1 day ago

Regional Director of Clinic Operations

Tampa, FL

Full-time

Onsite

Lead/Staff, Director/Executive

$105K/yr - $110K/yr

5+ years exp

Florida Orthopaedic Institute is dedicated to excellence in patient care and operational integrity. The Regional Director of Clinic Operations is responsible for providing strategic leadership across multiple orthopedic clinic locations, ensuring optimal performance and a superior patient experience.

Health CareMedical

Responsibilities

Manage daily operations of multiple orthopedic clinics and ancillary services within the assigned region (Cypress, South, Citrus, and Palm)

Ensure consistency in workflows, policies, and performance standards across locations

Conduct regular on-site visits to assess operations, staff engagement, and patient experience

Maintain strong field presence serving as the visible face of operations across all regional clinics

Proactively identify and resolve operational challenges (e.g., scheduling templates, call volume trends, or patient flow inefficiencies)

Meet quarterly with designated physicians to review clinic and surgical volumes, revenue performance, and staffing metrics

Collaborate with providers to ensure templates and schedules support patient access and provider productivity

Communicate physician feedback and operational updates to senior leadership in a timely, solutions-oriented manner

Supervise and mentor clinic managers, senior managers, and operational teams

Provide coaching, training, and performance evaluations to promote professional growth and leadership readiness

Partner with HR to support recruitment, retention, and succession planning within the region

Monitor KPIs such as patient volume, diagnostic imaging utilization, and clinic profitability

Oversee budgeting, cost control, and financial performance of assigned regional clinics

Report monthly profit and loss statements to the VP of Operations and provide insight on key trends

Identify opportunities for cost savings and operational efficiencies through data-driven decision-making

Track and improve patient satisfaction scores across the region through engagement and service recovery initiatives

Ensure standardized procedures for scheduling, intake, and follow-up across all sites

Address escalated patient or provider concerns promptly and effectively

Serve as the primary point of contact for regional updates, providing leadership with clear, concise summaries of clinic performance and operational concerns

Maintain oversight of all internal reporting, ensuring issues such as frozen templates, call volume fluctuations, or workflow barriers are identified and resolved quickly

Collaborate cross-functionally with Billing, HR, IT, and ancillary departments to ensure cohesive operations and support FOI’s broader strategic goals

Qualification

Healthcare OperationsFinancial ManagementMulti-Site LeadershipAnalytical ThinkingPhysician RelationsMicrosoft Office SuiteOperational ReportingTeam LeadershipCommunication SkillsMentoring Skills

Required

Bachelor's degree in Business Administration, Healthcare Management, or related field required

Minimum 5-7 years of progressive leadership experience in multi-site clinical or physician practice operations

Proven ability to lead, mentor, and develop clinic managers and cross-functional teams

Strong understanding of healthcare operations and financial metrics, including patient volume, scheduling templates, and clinic/surgical productivity

Skilled in physician relations with experience conducting performance and volume reviews

Analytical thinker with the ability to identify trends, resolve workflow inefficiencies, and drive performance improvement

Excellent communicator with a collaborative leadership style and “boots-on-the-ground” approach

Proficient in Microsoft Office Suite, EMR systems, and operational reporting tools

Preferred

Master's degree in Business Administration, Healthcare Management, or related field

Benefits

We are committed to maintaining a safe, healthy, and productive work environment.

As part of this commitment, we operate as a drug-free workplace.

All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.