CFS · 1 day ago
Technology Support Specialist
Tolland, CT
Full-time
Hybrid
Entry, Mid Level
$24/hr - $29/hrCFS is a company that values a collaborative IT environment, and they are seeking a Technology Support Specialist. The role involves managing support tickets, providing technical assistance, and collaborating on IT projects while being mentored by an experienced IT Manager.
Human ResourcesStaffing Agency
Responsibilities
Manage Level 1 and Level 2 support tickets, providing timely resolution for hardware, software, and network issues
Deliver technical assistance to end-users, including new hire setup, imaging, and onboarding training
Troubleshoot and resolve issues in a hybrid Microsoft environment (Active Directory, Azure, Office 365)
Perform routine system maintenance, updates, and assist with server patching
Collaborate on IT projects such as asset lifecycle management, process improvements, and infrastructure upgrades
Communicate effectively with both technical and non-technical stakeholders across multiple departments
Qualification
Required
Proven experience in IT support, including handling Level 1 and Level 2 tickets
Strong knowledge of Microsoft technologies (Active Directory, Azure, Office 365)
Ability to prioritize and multitask in a fast-paced environment
Engaging personality and professional demeanor—comfortable speaking with people at all levels of the organization
Excellent communication skills for explaining technical concepts to non-technical users
Familiarity with ticketing systems and documentation best practices
Willingness to work on-site 5 days a week on-site
Preferred
Experience supporting users during peak business cycles
Passion for learning and professional growth
Ability to build rapport and maintain positive relationships with end-users
Benefits
Hands-on exposure to a broad range of IT operations
Work in a friendly, collaborative environment that values communication and teamwork
Build new skills while being mentored by experienced IT leadership
Play a key role in ensuring smooth daily operations through effective technical support
Enjoy a hybrid schedule with 4 days onsite and 1 remote day
Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Casey
CEO, Founder
Company data provided by crunchbase