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TELUS Health · 1 day ago

Customer Success Mgr

Chicago, IL

Full-time

Hybrid

Mid Level

3+ years exp

TELUS Health is a global-leading health and well-being provider focused on improving health outcomes for consumers and employees. The Customer Success Manager is responsible for managing client relationships, driving growth, and providing excellent customer service and support related to Employee Assistance and Support Programs.

Electronic Health Record (EHR)Health CareMedicalTelecommunications

Responsibilities

Achieve identified revenue and growth targets

Respond to client inquiries & service requests pertaining to their programs and services

Responsible for the execution of client contracts and programs

Responsible for program governance including the review of internal reporting and identification of issues

Issuing reports to clients

Managing the renewal process with appropriate internal teams

Responsible for client support, annual planning preparation and meetings where appropriate

Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives etc

Act as a liaison with internal departments to resolve issues that may arise with clients

Managing and coordinating Quality Assurance Reviews

Follow up on manager consultations

Responsible for updating and utilizing the CRM (Customer Relationship Management) system

Qualification

Customer Relationship ManagementAccount ManagementSales ExperienceHR Wellness ProgramsCommunication SkillsProblem-Solving SkillsOrganizational SkillsProject Management Skills

Required

University degree in Business or a related field, or equivalent work experience required

3-5 years of experience in a sales or account management support role

Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities

Ability or potential to manage a book of business independently

Ability to meet clients as required, including some travel depending on client location (long-term / as permitted based on company PWG guidelines)

Ability to meet and exceed revenue targets

Exceptional communication and interpersonal skills, proven ability to develop relationships internally and externally

Strong problem-solving skills including the ability to be solutions-oriented, and to collaborate with internal teams to address client requests

Strong organizational, and time management skills including the ability to be self-directed in managing multiple priorities in a fast paced environment

Preferred

Previous experience with HR, Wellness programs, and/or EAP considered an asset

Analytical, and Project Management skills are an asset

Company

TELUS Health

Glassdoor3.8

TELUS Health specializes in telehomecare, electronic medical records, consumer health, benefits, and pharmacy management. It is a sub-organization of TELUS.

Founded in 1998

Montréal, Quebec, CAN

5001-10000 employees