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Allegion · 3 weeks ago

Field Service Technician Site Leader (Carmel)

Carmel, IN

Full-time

Onsite

Mid, Senior Level

2+ years exp

Allegion is a global leader in security solutions, committed to safety and security around the doorway and beyond. The Service Technician Site Leader will provide IT leadership and support at the Allegion Corporate office in Carmel, IN, overseeing a local team and ensuring a seamless technology experience for employees, including the Executive Leadership Team.

ElectronicsManufacturingProduct DesignSecurity

H1B Sponsor Likely

Responsibilities

Supervise and mentor Field Service Technicians and contractors

Partner with site leadership to align IT priorities with business objectives

Lead projects that enhance IT operations and user experience

Provide advanced troubleshooting and serve as the escalation point for complex issues

Deliver exceptional support for the Executive Leadership Team

Deliver comprehensive support for high-profile events and meetings—including Board Meetings, Town Halls, and conferences—ensuring seamless technology setup and flawless execution

Ensure optimal performance of Microsoft Teams Rooms, meeting spaces and collaboration tools

Drive adherence to ITIL processes and SLA commitments

Manage hardware/software lifecycle, including procurement and deployment

Conduct root cause analysis to prevent recurring incidents

Perform other assigned operational duties

Support network, server, and security infrastructure at a foundational level

Optimize Microsoft 365 and related collaboration platforms

Proactively identify opportunities to improve IT capabilities and efficiency

Lead initiatives that enhance the end-user experience

Qualification

Microsoft WindowsMicrosoft 365Apple OSXPC Hardware troubleshootingRoot Cause AnalysisAudio-Visual SupportMultitaskingCommunication skillsCross-functional teamwork

Required

A minimum of 2-5 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX, Microsoft Office Suites and Microsoft365 (SharePoint, Teams, OneDrive). Mobile environment operating systems; Apple iOS and Android

Must have outstanding and highly professional verbal and written communications skills and be effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority

Experience with PC Hardware troubleshooting

Basic Audio-Visual Support

Broad technical IT knowledge and awareness of industry trends

Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management

Working in cross functional teams and the ability to work as part of a virtual team

Ability to multitask and prioritize effectively

Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team

Benefits

Health, dental and vision insurance coverage, helping you “be safe, be healthy”

Unlimited Paid Time Off

A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period

Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses

Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury

Life Insurance – Term life coverage with the option to purchase supplemental coverage

Tuition Reimbursement

Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards

Company

Allegion

Glassdoor4.1

Allegion provides mechanical and electronic security products for residential, commercial, and institutional environments.

Founded in 2013

Dublin, Dublin, IRL

10001+ employees

https://www.allegion.com

H1B Sponsorship

Allegion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (2)