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Moore · 4 days ago

Senior Manager, Client Success

Lanham, MD

Full-time

Onsite

Senior Level

$75K/yr - $90K/yr

7+ years exp

Moore is a data-driven constituent experience management company achieving accelerated growth for clients through integrated supporter experiences. The Senior Manager, Client Success will lead a team to conceptualize, plan, and implement multichannel marketing campaigns for various clients, ensuring projects are completed on time and within budget.

AdvertisingInformation ServicesMarketingPrintingService Industry

Responsibilities

Work with the sales team, Account Managers, Directors and Vice President, Client Success to research and lead omnichannel marketing strategies and implementation plans for multiple client campaigns and map out tasks needed to implement those strategies

Lead accounts that are considered enterprise accounts for 1st Degree and work directly with counterparts in the Moore organization

Have P&L responsibility for managed accounts

May have 1-3 team members as direct reports with roll up responsibility for their projects

Ensure clients and management are satisfied with proposed marketing campaigns

Coordinate client meetings and collaborate with copywriters, graphic designers, digital vendors, and others to create integrated marketing content

Conceptualize, create, and manage a content calendar and scheduling deadlines

Contribute to marketing campaign budgets and ensure that all staff adhere to them

Maintain an up-to-date understanding of the company, its products, vendors, and its client base to implement effective marketing campaigns

Communicate effectively with excellent writing skills across multiple writing styles, including emails, proposals, statements of work, document editing and briefs

Provide ongoing status updates and campaign results to sales team, company leadership, and clients

Develop and maintain strong working relationships with external vendors and supervise their work

Qualification

Omnichannel marketing strategiesFinancial managementTeam leadershipDigital marketing tacticsClient relationship managementAnalytical capabilitiesWriting skillsAttention to detailProblem-solvingCollaborationPresentation skills

Required

Minimum 7+ years of work experience in an agency setting, managing marketing and advertising

Experience in directing and leading a team to create, guide, and align a messaging strategy across all communications including, but not limited to website and social media, public and media relations, internal communications, and program collateral

Bachelor's degree (B.A. or B.S.) from an accredited college or university

Knowledge and background in full suite of marketing tactics to include digital, advertising creation and placement, creative development

Must be comfortable working for an agency

Must possess strong financial management capabilities

Must be able to multitask, have strong attention to detail, be highly organized and able to consistently manage 5+ projects and multiple clients at a time

Must be self-motivated, detail oriented, friendly, dependable, and proactive

Experience creating presentation decks using Google Slides, Canva or PowerPoint required

Must be able to collaborate with team members, creative professionals, and clients

Demonstrated ability to adapt to shifting priorities, demands, and timelines

Strong analytical and problem-solving capabilities

Regular travel may be required