Kitsap Credit Union · 1 day ago
Salesforce Administrator
Bremerton, WA
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $123K/yr
5+ years expKitsap Credit Union is a not-for-profit, member-owned financial cooperative in Western Washington, focusing on enhancing financial wellbeing in their communities. They are seeking a Salesforce Administrator to enhance their Salesforce platform, manage user feedback, and ensure data integrity while collaborating with various teams to implement scalable solutions.
BankingFinancial Services
No H1B
Responsibilities
Serve as the primary administrator for the Salesforce FSC environment
Responsible for all administrative functions, including user account maintenance, reports and dashboards, workflows, and integrations
Responsible for product management activities like understanding the “voice of the customer” (internal front-line staff), gathering feedback and ideas, but then also guiding the decision makers on any potential unintended / negative consequences of an idea
Responsible for data hygiene and integrity in the Salesforce platform
Coordinate the evaluation, scope, and completion of new development requests. Identify and gather requirements, translate those into best practice solutions with a focus on exceptional user experience
Manage Salesforce configuration changes, including (but not limited to): workflows, process builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Manage FSC data feeds and other integrations, both to internal and external tools
Work with IT and business leadership to create a roadmap and establish suitable processes to support administrative, development, and change management activities
Partner closely with the Salesforce developer on features that would be better suited for a code-based solution
Collaborate with data and software engineers to enable data integrations to FSC
Keep the environment up-to-date with thrice-yearly Salesforce upgrades
Build release planning and sandbox management processes
Own the communication of platform changes to end users and stakeholders
Assist in training new users, implement a Power User Group, and grow the Salesforce skillset across the organization
Qualification
Required
Excellent verbal and written communication skills, including ability to communicate effectively at all levels of the organization
Excellent project management skills and a positive attitude
Creative and analytical thinker with strong problem-solving skills
A product management mindset, with ability to craft solutions that balance end-user experience with long-term maintainability and scalability
Ability to assess the impact of new requirements on FSC, including upstream and downstream applications, systems, and processes
Ability to translate user requirements into technical solutions
Experience in change management and governance
Experience training end users and key stakeholders
Demonstrates a high level of engagement and active collaboration contributing to a positive team environment
Understand, model, and represent KCU's core values
Bachelor's degree in Computer Science or related field, or equivalent experience
Minimum 5 years' experience in Salesforce administration, with strong preference given to experience with FSC
Certified Salesforce Administrator
Additional Salesforce certifications a plus
Benefits
Free onsite parking
Annual time off and sick time accrued
11 paid holidays
1 Personal Floating day
Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
Employee Assistance Program
Choose from a PPO medical plan or a High Deductible with a Health Savings Account
3% KCU funded Safe Harbor Contribution to your 401K
KCU will match up to 2% of your 401K contributions
All 401K contributions are 100% vested
Potential annual incentive in all roles within Kitsap Credit Union
Tuition reimbursement
8 hours of paid volunteer time off
Discounts on KCU's products and services
Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee
Company
Kitsap Credit Union
Kitsap Credit Union helps employees to achieve more by helping them grow professionally through in-house trainings.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Gilfedder
President and Chief Executive Officer
C
Colin Morrison
Senior Vice President and CIO
Recent News
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