Cottage Grove Place · 1 month ago
IT Administrative & Customer Experience Specialist
Des Moines, IA, United States
Full-time
Onsite
Entry, Mid Level
$57K/yr - $71K/yr
2+ years expCottage Grove Place is a progressive organization dedicated to enhancing the lives of seniors. The IT Administrative & Customer Experience Specialist supports the CIO and departmental administration while driving improvements in customer experience through user advocacy and process innovation.
Assisted LivingHealth CareRetirement
Responsibilities
Provide comprehensive administrative support including calendar management, meeting coordination, employee onboarding, and organizing department events
Maintain departmental documentation, intranet presence, and provide contract administration
Prepare and refine presentation and other artifacts to be optimized for senior level consumption
Analyze customer interactions, feedback, and service data to identify trends, pain points, and opportunities for improvement. Translate user insights into actionable recommendations for service and product enhancements
Collaborate with cross-functional teams to implement strategies that enhance customer experience and service delivery
Evaluate and refine departmental and customer service processes to improve efficiency and effectiveness
Partner with teams to design and optimize workflows that align with business goals and user needs
Facilitate workshops or feedback sessions to gather input and co-create improved processes
Promote a positive, inclusive, and collaborative workplace culture through active engagement and leadership
Support initiatives that reinforce organizational values and employee experience
Serve as a role model for teamwork, integrity, and continuous improvement
Perform other duties and responsibilities as assigned
Qualification
Required
Bachelor's degree or equivalent experience required
Proficiency with consumer AI engines to optimize communication and processes (Co-Pilot, ChatGPT, etc.)
2 – 4 years of experience in administrative support, customer experience analysis, or process improvement roles
Exceptional organizational and time management skills
Strong communication and presentation abilities
Proficiency in Microsoft Office Suite and customer experience platforms (PowerPoint and Canva)
Analytical mindset with experience in data interpretation and storytelling
Preferred
Familiarity with design thinking, user research methods, and change management principles is a plus
Benefits
Medical
Dental
Life insurance
Disability
401(K) with company match
Paid parental leave
Company
Cottage Grove Place
Cottage Grove Place is a continuing care retirement community dedicated to providing the highest-quality care to our residents.
201-500 employees
H1B Sponsorship
Cottage Grove Place has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase