GoEngineer ยท 4 weeks ago
CPQ/Design Automation Technical Support Specialist
Midvale, UT
Full-time
Hybrid
Entry Level
1+ years expGoEngineer is a provider of innovative design platforms, and they are seeking a CPQ/Design Automation Technical Support Specialist to support software implementation projects for their customers. This role involves providing technical support, collaborating with sales and engineering teams, and ensuring customer satisfaction throughout the implementation lifecycle.
3D PrintingProduct Design
Responsibilities
Provide technical support to DriveWorks customers, troubleshooting issues and guiding users through solutions
Maintain up-to-date knowledge of DriveWorks functionality, updates, and best practices
Contribute to the development of internal tools, documentation, best practices, and knowledge bases to improve support efficiency
Collaborate with sales and engineering teams to create pre-sales quotes, statements of work (SOWs), and project scopes using Agile and Scrum methodologies
Participate in project planning and delivery discussions, providing technical insights and recommendations
Manage customer relationships with key accounts, ensuring high satisfaction and proactive engagement
Represent the company at occasional customer visits, training sessions, and industry events
Qualification
Required
Bachelor's in Engineering preferred but not required (or equivalent mechanical design experience)
1 to 3 years of experience in a technical support, solutions engineering, or related customer-facing role
Team player with a positive attitude
Excellent analytical, troubleshooting, and problem-solving capabilities
Strong communication and technical writing skills, with the ability to translate technical concepts into customer-friendly language
Ability to work independently in a remote environment while collaborating with distributed teams
SOLIDWORKS experience
Hands-on experience with DriveWorks (Design Automation, CPQ, or similar modules) strongly preferred
Experience with relational database systems, preferably MS SQL Server
Superior Windows and computer user
Familiarity with computer network and authentication protocols
Self-starter with the ability to take initiative and accomplish tasks
Strong organizational and time management skills
Attention to detail and the ability to work in a structured and organized manner
Commitment to excellence and pride in their work and strong work ethic
Benefits
Participation in GoEngineer's unlimited PTO program from day one of employment.
401(k) Plan that includes up to a 6% company match, 100% vested day one.
Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
Generous HSA Contribution with participation in the High Deductible Health Plan.
Employer paid Life Insurance policy; optional Supplemental Life available.
Employer paid Short-Term and Long-Term Disability Benefits.
Dental, Vision, and other Ancillary benefits.
Company
GoEngineer
GoEngineer is a customer driven company with experience delivering the right technology for product design.
501-1000 employees
H1B Sponsorship
GoEngineer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-13Acquired
Leadership Team
J
Jeremy Young
CFO
Recent News
2025-03-04
EIN Presswire
2025-01-14
Company data provided by crunchbase