Kia America · 1 month ago
Warranty Assurance Manager
Irvine, CA
Full-time
Onsite
Mid, Senior Level
$106K/yr - $142K/yr
5+ years expKia America is creating award-winning products and redefining value in the automotive industry. The Warranty Assurance Manager is responsible for overseeing dealer warranty repairs auditing activities and managing warranty parts return programs, while providing guidance to improve warranty expense performance.
Automotive
Responsibilities
Lead and manage all KUS dealer auditing activities, including onsite and desk audits, TSB compliance, and factory claim reviews. This responsibility also involves reporting results and overseeing the formalized appeal process, follow-up, and compliance with department guidelines and objectives
Manage and monitor all warranty oversight programs such as warranty parts return, Early Warning Review, core return, and TSB compliance parts. Ensure these programs are executed in accordance with department policies and prescribed objectives, while providing regular reporting on performance
Utilize the Warranty Intelligence Network (WIN) to lead and develop analysis and reporting, create action plans to address excessive warranty expense drivers, and guide field management and corporate teams in alignment with KUS warranty policy. Additionally, maintain and enhance WIN as an audit tool by ensuring system accuracy, implementing upgrades, and performing routine maintenance to improve efficiency in warranty and service operations
Qualification
Required
Bachelor's degree or equivalent experience required
5-8 years of experience in automotive wholesale industry, in positions of increasing responsibility; previous management experience with demonstrated leadership, problem-solving, training and team-building abilities
1-3 years Aftersales experience with distributor or manufacturer and/or equivalent technical experience
Technical understanding of automotive systems and operations required
Retail service management experience with dealership service operations required
Some supervisory experience required
Must be able to effectively guide and collaborate with team members
Must be proficient in Excel, Word, and PowerPoint; familiarity with Kia US systems is a plus
Individual must be able to make decisions on an on-going basis concerning the disposition of warranty claims, warranty audits, appeals and the adherence of Kia Policies and Procedures
Identify opportunities & implement strategies for the development and support of Kia's field staff and dealer performance in the areas of customer satisfaction, warranty performance & Fix It Right First-Time initiatives
Preferred
Technical education is preferred
Field and regional staff experience preferred
Prior oversight and auditing experience (automotive sector) preferred
General knowledge of automotive components, systems and operations
Benefits
Premium paid medical, dental and vision coverage for you and your dependents
401(k) plan matching of 100% up to 6% of the salary deferral
Paid time off
Company lease and purchase programs
Company-wide holiday shutdown
Paid volunteer hours
Premium lifestyle amenities at our corporate campus in Irvine, California
Company
Kia America
Kia America is headquartered in Irvine, California and is a subsidiary of Kia Corporation.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Seungkyu Yoon
President & CEO
John Yoon
Executive Vice President and General Counsel
Recent News
Morningstar.com
2025-10-31
2025-10-30
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