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HID · 1 day ago

Customer Support Agent

Salt Lake City, UT

Full-time

Onsite

Entry Level

1+ years exp

HID is a high-tech software company that powers trusted identities for people, places, and things. The Customer Support Agent role involves providing Tier 1 and Tier 2 support to customers, managing inquiries, troubleshooting issues, and ensuring customer satisfaction through effective communication.

GovernmentInformation ServicesSecurity

H1B Sponsor Likely

Responsibilities

Responding to informational/technical related requests via telephone and email

Creating detailed entries of call records into the ticketing system

Working with and troubleshoot in Windows operating system

Building a positive rapport with customers and taking ownership of issues raised

Staying current on security policies and practices

Meeting productivity targets set by management

Participating in annual goal setting and performance reviews

Additional responsibilities may be assigned as needed to support evolving business priorities

Qualification

Technical supportTroubleshooting skillsWindows operating systemCustomer serviceTicketing toolsCommunication skillsFlexibilityDocumentation skills

Required

High School Diploma/GED; some college course work completed in Computer Sciences

1-3 years' experience in customer support or related field

1-3 years' experience providing technical assistance via phone

Experience handling high volumes of phone calls

Technical experience supporting network support, browsers, and/or peripherals

Basic knowledge of desktop tools including Outlook, Excel, Word, and PowerPoint

Knowledge of both Windows and Mac operating systems, and IE, Safari, Chrome, and Firefox browsers

Basic Knowledge of internal computer components

Excellent communication skills and proven record of providing excellent customer service

Troubleshooting and resolution skills, researching problems before escalating

Ability to work flexible hours based on business need

Benefits

Competitive salary and rewards package

Competitive benefits and annual leave offering, allowing for work-life balance

A vibrant, welcoming & inclusive culture

Extensive career development opportunities and resources to maximize your potential

Company

HID

Glassdoor3.7

HID powers the trusted identities of the world's people, places and things.

Founded in 1991

Irvine, California, USA

1001-5000 employees

http://www.hidglobal.com

H1B Sponsorship

HID has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (17)

2024 (6)

2023 (9)

2022 (25)

2021 (19)

2020 (7)