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Technical Safety Services · 1 month ago

Field Service Technician III

Morrisville, NC

Full-time

Onsite

Mid, Senior Level

$23/hr - $31/hr

4+ years exp

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. They are seeking a Field Service Technician III to provide on-site testing, certification, calibration, and repair services for laboratory equipment while maintaining client relationships and ensuring high-quality service delivery.

Biotechnology

Responsibilities

Perform testing, certification, calibration, and repair services across a variety of laboratory spaces and equipment on client premises and/or in shop facilities

Interface directly with clients to understand, discuss and execute their needs

Maintain and improve client relationships and act as the client’s primary in-person interaction with the company

Complete all required documentation and administrative tasks related to assigned business

Provide on-the-job training in the field to develop new and lower-level technicians

Lead projects or complex scopes of work across a team of other technicians

Other duties as assigned

Qualification

Cleanroom testingCertification servicesCalibration of instrumentsProject leadershipCustomer serviceTroubleshooting skillsMicrosoft OfficeTime managementVerbal communicationWritten communication

Required

Requires a High School Diploma or equivalent

Requires 4 years of relevant experience in cleanroom testing and certification environment, including training and mentoring lower-level employees

A combination of education, training, and related experience may meet requirements

Excellent customer service and relationship-building skills

Strong troubleshooting and problem-solving skills with the ability to continually learn new services

Ability to work effectively with minimal supervision by employing effective time management and prioritization skills

Highly effective verbal and written communication skills

Knowledge of basic math including geometry and algebra

Valid driver's license and good driving record

Experience with the Microsoft Office suite

Ability to travel including overnights

While performing the duties of this job, the employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds

The employee is regularly required to sit and talk or hear

The employee is frequently required to reach with hands and arms

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; climb or balance; stoop, kneel, crouch, or crawl; use a scissor lift and ladder; and taste or smell

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus