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Neighborhood Healthcare · 1 day ago

Site Manager

Rialto, CA

Full-time

Onsite

Mid, Senior Level

$88K/yr - $128K/yr

3+ years exp

Neighborhood Healthcare is a private, non-profit community health organization dedicated to improving health and happiness in the communities they serve. The Site Manager is responsible for overseeing the overall operations of the site, ensuring efficient systems are in place, staff training, and maximizing revenue and cost effectiveness while promoting quality of care.

Health Care

Responsibilities

Collects, organizes, and shares data with appropriate staff for continual quality improvement of operations

Maintains awareness of factors that positively and negatively affect the patient experience, including personnel interactions in the work environment

Directs and motivates stakeholders to take action that consistently deliver high quality patient care and an exceptional patient experience

Monitor site and department expenses to maximize cost effectiveness of operations

Analyzes financial information prepared by Finance and determine reasons for discrepancies for specific line item costs

Conducts performance reviews for direct reports

Provides appropriate counseling and disciplinary action (may be in coordination with HR) in a timely manner; prepares documentation and shares with HR

Implements organization policies and procedures for the site, including requirements of funding sources and grant programs

Monitors site productivity and makes necessary recommendations or changes to increase patient show rate, improve patient flow, maximize provider productivity and monitor redesign implementation and results

Communicates with Clinical Team Leader, Operations Director, and Director of Nursing regularly to resolve scheduling or other site specific problems that affect efficient functioning of site

Responsible for scheduling, agenda preparation and facilitation of monthly site operations meetings, including minutes and follow up items

Ensures site supervisors (if applicable) conduct regular department meetings with site staff and maintain records of agenda, minutes, and attendance

Participates in monthly operations meetings, to review results of audits and tracks specific programs or issues

Participates in supervisory, departmental, and special task forces as appropriate; shares pertinent information with subordinates, support staff, providers, and administration

Tracks and reconciles all encounters for billing department

Monitors daily cash receipts and resolves discrepancies

Manages all support staff alongside site supervisors (if applicable), including hiring, training, and performance management

Ensures departments provide effective and efficient service to all stakeholders including patients and providers

Coordinates with specialty specific coordinators to implement and monitor the effectiveness of specialty services at the specific site

Fosters effective communication and teambuilding among staff to enhance employee and patient satisfaction

Recommends or makes decision to hire, transfer, promote, reward, suspend, discipline or terminate

Assess training needs and promotes developmental activities

Conducts department meetings to promote communication, assess and resolve needs and foster teamwork

Evaluates staff performance against job description criteria and competency assessment and provide guidance and coaching to develop employees to perform at their highest potential

Keeps staff informed of organizational activities and promote mission and goals

Qualification

Supervisory experienceHealthcare knowledgeBilingual (English/Spanish)Project managementCommunicationOrganizational skillsTeam collaborationConfidentiality

Required

Bachelor's degree or four years' experience or equivalent combination of education and experience

Three years' supervisory experience required; healthcare setting preferred

Excellent verbal and written communication skills, including superior composition, typing and proofreading skills

Ability to interpret a variety of instructions in written, oral, diagram, or schedule form

Ability to successfully manage multiple tasks simultaneously

Excellent planning and organizational ability

Ability to work as part of a team as well as independently

Ability to work with highly confidential information in a professional and ethical manner

Standing for sustained periods of time

Walking potentially for long distances or moving from one work site to another

Lifting, raising objects from a lower to a higher position or moving objects horizontally from position-to-position

Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

Ability to view and read information on a computer, in a computer terminal

May be exposed to adverse environmental conditions found in a typical healthcare clinic setting