ISG Technology LLC ยท 4 weeks ago
IT Support Specialist II
Overland Park,KS,US
Full-time
Onsite
Mid Level
3+ years expISG Technology LLC is a recognized leader in providing IT services that drive business growth. The IT Support Specialist II is responsible for troubleshooting client issues, ensuring timely communication, and delivering exceptional customer service while managing a variety of technical problems and workloads.
Information TechnologyIT InfrastructureSoftware
Responsibilities
Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required
Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues
Manage and prioritize complex, changing workloads in a challenging technical environment
Complete ConnectWise data entry in an accurate and timely manner
Meet ISG standards of utilization
Respond to and troubleshoot unique customer issues
Manage tickets based on priority and SLA
Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below: Auvik, Cisco, Citrix, Fortinet, HP, Microsoft, RMM, Veeam, VMWare
Communication with customers about existing tickets and inform them of the plan to address them
Deal with end users / management during times of pressure
Support the Company by completing all other job duties assigned
Qualification
Required
High School Diploma or GED required
A minimum of 3-5 Years of similar or related experience
Working knowledge of networking
Working knowledge of systems administration
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure
Demonstrated attention to detail with excellent organization and time management skills
Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage
Company
ISG Technology LLC
ISG Technology empowers organizations to realize their full business potential with best-in-class technology solutions that enable the digital transformation needed to stay competitive in today's economy.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ben Foster
President & CEO
Company data provided by crunchbase