Five9 · 6 days ago
Associate Solution Consultant – Tech Alliances
United States
Full-time
Remote
Entry Level
$48K/yr - $112K/yr
1+ years expFive9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Associate Solution Consultant will support strategic ISV, SI, and Technology Alliance partners, focusing on ServiceNow and Salesforce ecosystems, while helping to create integrated solutions and educational content.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Support ISV, SI, and Tech Alliance initiatives focused on ServiceNow and Salesforce-based joint solutions
Learn and master multiple platforms, becoming a SME on how Five9 integrates with ServiceNow, Salesforce, and related alliance technologies
Assist with solution design and demos, translating partner and customer business challenges into integrated Five9 and partner platform use cases
Build reusable enablement assets: step-by-step guides, solution overviews, demo flows, and internal “how-to” documentation for integrated solutions
Create and maintain partner-facing content, such as slide decks and overview docs that clearly explain the value of Five9 and ServiceNow/Salesforce integrations
Produce short-form educational videos (how-tos, walkthroughs, demo recordings) using tools like Camtasia or similar video editing platforms
Collaborate with senior SCs, product, and alliances teams to ensure solution patterns and content are accurate, current, and easy to use
Gather and share feedback from partners, customers and internal teams to improve integrations, playbooks, and enablement resources
Continuously deepen your knowledge of ServiceNow, Salesforce, Five9, APIs, workflows, automation, and contact center best practices
Qualification
Required
1+ year of professional experience in a technical, functional, support, sales or consulting role (internships, co-ops, or equivalent hands-on projects welcome)
Exposure to ServiceNow or Salesforce, with ServiceNow strongly preferred (e.g., ServiceNow University / online LMS courses, hands-on labs, certifications, or early career role)
A demonstrated ability to handle hard work and a steep learning curve. You're comfortable digging into documentation, troubleshooting, and figuring things out
Strong technical acumen: you enjoy understanding how systems, APIs, and integrations work under the hood and can reason through technical problems
You should be comfortable presenting, listening, and 'reading the room,' while also thinking deeply about technical details. This is a rare combination
Excellent people skills, both in-person and remote/online (video calls, chat, email); you build rapport easily and communicate clearly
A creative mindset with a passion for explaining 'how things work' through demos, diagrams, presentations, and recorded content
Excellent written and verbal communication, with the ability to explain complex topics in plain language to both technical and non-technical audiences
Strong organization and follow-through, with a habit of turning one-off knowledge into structured, reusable assets (docs, PPTs, videos)
Comfort collaborating across teams (Alliances, Product, Sales, Marketing, SCs) and taking direction from more senior technical leaders
BS in Electrical Engineering, Computer Science, or a related technical field preferred, or equivalent practical experience
Preferred
Experience creating or editing videos with Camtasia or other video editing tools
Hands-on experience with APIs, scripting, or automation in ServiceNow or Salesforce
Any prior exposure to contact center, CX, or telecom concepts
Benefits
Health, dental, and vision coverage, beginning on the first day of employment.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
Generous employee stock purchase plan
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
1001-5000 employees
H1B Sponsorship
Five9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (13)
2022 (20)
2021 (15)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Jim Alexander
VP, PMO and Quality Engineering
Recent News
2025-12-19
thefly.com
2025-12-18
2025-12-17
Company data provided by crunchbase