DHL Supply Chain · 1 month ago
Customer Service Representative
Olive Branch, MS
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hr
0+ years expDHL Supply Chain is a leading logistics company offering extensive opportunities for growth. The Customer Service Representative role involves processing orders, maintaining customer records, and providing product and service information to ensure customer satisfaction.
DeliveryLogisticsSupply Chain Management
Responsibilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
Maintain customer records and update account information
Maintain financial accounts by processing customer adjustments
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management
Perform other duties as assigned
Qualification
Required
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels
Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS
Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur
Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
Experience using a commercial WMS (warehouse management system) such as JDA, Blue Yonder, Red Prairie, JDA, SAP, etc
Ability to work in a fast-paced, customer-centric team environment
Assist the Inventory and Quality department on daily tasks
Preferred
0-12 months of warehouse experience
Benefits
Affordable medical, dental, and vision coverage available beginning on your 30th day
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities
Company
DHL Supply Chain
DHL Supply Chain is a logistics specialist that provides warehousing, transportation, and integrated services components.
Founded in 1969Westerville, Ohio, USA
10001+ employees
H1B Sponsorship
DHL Supply Chain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (37)
2023 (41)
2022 (27)
2021 (20)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
unknown2005-12-14Acquired
Leadership Team
Hendrik Venter
Chief Executive Officer
Orkun Saruhanoglu
CEO Middle East & Africa
Recent News
Digital Commerce 360
2026-01-07
2025-12-30
Company data provided by crunchbase